Simply Dresses Reviews - www.simplydresses.com

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★★☆☆☆
2.0 / 5
28% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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★★★★★

“Reliable at best!”

Written on: 13/05/2013

I was really worried about ordering from this site because of the bad reviews I read, such as that it was a scam site. But I took the leap of faith and ordered my prom dress, which arrived today! Not only does it fit, but it matches the photo presented on the website precisely! The best thing I liked about it though was the delivery time. It came exactly when I expected it to (I chose the US 2 Day option) which was a sigh of relief because I was under crunch time for a dress for my prom. I had… Read Full Review

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★☆☆☆☆

“DON'T ORDER FROM SIMPLY DRESSES/PROMGIRL, PLEASE I BEG...”

Written on: 30/04/2013 by lemonade83 (1 review written)

They sucks in customer severice, 20% OF YOUR MONEY IS TAKEN FOR RETURN POLICY . beware of the them… Read Full Review

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★★★★★

“I love simply dresses! ”

Written on: 29/04/2013

I seriously love this website i think their dresses are awesome and i ordered my first prom dress from dream prom and then i read all the bad reviews and then my parents cancelled it but we don't know if we get the money back so that was kind of a fail. So then i looked at simply dresses and i ordered from them before my homecoming dress and it came in 3 days with the fast shipping and the quality was awesome and now with dream prom i was so sad because i'm an exchange student from germany and… Read Full Review

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★☆☆☆☆

“Warning: Don' t give them your business or money”

Written on: 09/04/2013

I received a dress that was a gift. Unfortunately it was too small. I called to inquire how to get 1 size larger. Not only do I have to send it back but they will not just exchange it for a new size. Instead they will apply a refund as a store credit minus a re-stock fee. Then the purchaser has to reorder it again and pay for shipping before they will apply the store credit. Since this was a gift, this is extremely rude to ask the original purchaser to have to go through this unorganized… Read Full Review

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★☆☆☆☆

“The Dresses Are Bad”

Written on: 20/03/2013

I bought a dress from this site and I thought it would be nice, but once I got the dress, it looked AWFUL. The material is terrible. The quality is even worse. It looks like a 4 year old put these things together and when I talked with customer service about my issue with difference in the way the dress looked online they asked me to take pictures of the differences. The difference is that you can't see that the dress is really unappealing. The rhinestones were poorly put on, the sequins were… Read Full Review

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★★★★★

“excellent quality, amazing dresses!!”

Written on: 14/03/2013 by ma_mish (1 review written)

the reason why i wrote this review is because all the reviews above was NOT fair! i have been dealing with this website for more than two years now, i ordered more than 5 dresses and all of them were simply AMAZING! the size was correct and the dresses were exactly as shown in the websites! i introduced this website to my friends two of them ordered more than 3 dresses ( each) and all their purchases were massive success! plus shipping fees for international orders are very reasonable ( 30$)… Read Full Review

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★☆☆☆☆

“Beware of 20% Restocking Fee”

Written on: 06/03/2013 by Irisg210 (1 review written)

I never write negative reviews, but I want others to be aware. This company is the worse I have ever dealt with. I was charged 20% restocking fee, for a dress that arrived in terrible condition. I asked them to waive the fee, and they would not. I will NEVER buy from them again… Read Full Review

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★☆☆☆☆

“Warning!”

Written on: 11/01/2013 by TipseyBub (1 review written)

I purchased a dress from simply dresses, and the name describes their quality to a tee. The dress was simply made, and their services were simply awful. Twelve days after ordering the dress, it arrived. I opened the box to be unsatisfied. I didn't even have to try the dress on to realize that I wanted to return it. I continued to go through the return process, only to be redirected to four different customer service representatives. After following their instructions, I repackaged the… Read Full Review

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★☆☆☆☆

“Terrible service clearly doesn't care about their...”

Written on: 04/01/2013

I went on this site to look for a dress for a wedding and I found one that was beautiful. I wasn't sure of my size so I ha my cousin measure me and put my measurements in there measure me section of the website. They told me I was a size 12. I was kind of confused because I'm normally a size 2. When I spoke to customer service to see if this was correct they told me that the dresses run small and that I was a size 12. Well when I received the dress it was wayyyy too big. I was Upset When… Read Full Review

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★☆☆☆☆

“Wouldn't recommend them to any enemy”

Written on: 11/12/2012 by DSJay (1 review written)

Their dresses are cheaply made but not cheap. They look nothing like the pictures online, so we have here a serious case of false advertising. I received a dress that was completely oversized. I had to return the dress and was hit with a "restocking fee", which cost me more than I would normally pay for a wholly new dress. Customer service representative stopped responding to my emails as soon as the company got the dress back. I would suggest to avoid them. If you get a damaged item - take… Read Full Review

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★★★☆☆

“Shipping charges ”

Written on: 25/11/2012

A beautiful dress arrived today delivered within 5 days to UK at a cost of $30 shipping. But this doesn't include duties so I had to pay a further £32.02 to UPS delivery driver. UK customers please take note! Bit of a shock but I have a unique dress for Christmas party but I will hide bill from husband!… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 22/11/2012

I ordered a dress and the dress did not match the pictures, they charge you 8 dollars to ship and if youwant to return the dress they ask you for 20% re-stock fee and 8 extra dollar to ship it back. If you $150 dollars you loose $50 if the dress that you ask does not meet your expectation… Read Full Review

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★☆☆☆☆

“FALSE ADVERSTISING & RIPS YOU OFF!!!!”

Written on: 23/10/2012 by sdavis71 (1 review written)

I will never purchase from this place again! The week of my wedding, I'm scrambbling to find another dress, because the one I ordered from Simply Dresses was USED/ALTERED/TOO SMALL. I'm typically a size 2, I ordered a 6. It came in and was too small. I took to a well known seamstress who does work for David's Bridal, Dillards, etc. and she stated the dress was missing a strap inside and that it had been altered (she showed me visibly)! I paid $221.00 for a USED and ALTERED dress that was… Read Full Review

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★★★★☆

“Sizng needs to be more accurate”

Written on: 15/10/2012 by holly_renee (1 review written)

I ordered my dress for my graduation dinner which is next friday.I ordered my dress Tuesday the 4th of September and it arrived exactly one week later which I was really happy with, it only took one week to arrive in New Zealand and I was worried it may get lost or not arrive in time just in case I needed to send it back or get any alterations which I did. I am happy with the dress but the size 0 seemed very big and I have to get it altered all around the bust and waist when on the size chart… Read Full Review

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★★★★★

“SO HAPPY AND SATISFIED!”

Written on: 13/10/2012 by CarmenMolina06 (1 review written)

I was a bit afraid of ordering online, especially when I am days away from the destination wedding in which I will be attending... But I called and although it was past 7pm I was still able to speak to a LIVE representative. She was very helpful and I received my dress within 2 days as promised. Great material, great service... Exactly what I expected! I have found my new go-to site for any special occasion! THANK YOU SIMPLY DRESSES FOR SUCH OUTSTANDING SERVICE! Satisfied Customer, Carmen… Read Full Review

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★★★★☆

“Good value for money”

Written on: 22/09/2012 by sunandmoon (1 review written)

I ordered a long red Satin dress for my daughter and she was very happy with the dress she received. The dress was sent to Australia and $30 postage was very reasonable. The dress was in stock according to the website and arrived as promised after 5 working days. It might have taken a little longer to a rural area. The dress we received was well-packaged and delivered without any damage. We felt the prize of $238 was good value for money. In New Zealand and Australia you would not get a ball… Read Full Review

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★☆☆☆☆

“Never ordering again!”

Written on: 08/09/2012

Ordered dress on a Thursday evening. Chose overnight shipping for $30. The dress was shipped out at 1:08 pm Friday & isn't arriving until Monday....UPS delivers on Saturdays! I contacted customer service & it was stated that Saturday is not a business day. Had I known it truly would not have been an overnight delivery, I would have paid for the 2 day delivery, which is truly what it is! I told the lady I spoke to that they should reimburse me for the difference of an overnight & a 2 day… Read Full Review

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★★★★★

“Never buying a dress from elsewhere!”

Written on: 05/08/2012

I had a fantastic experience with simplydresses.com The service was outstanding, my messages were replied to within hours, and regular contact was kept by a real person (not just an automated email). I requested a late change to my order (it was in back order), and while my request couldn't be fulfilled, the communication from the seller was outstanding. I wonder if I was just very lucky, seeing the other reviews here (lucky I didn't see them before I ordered or I would have… Read Full Review

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★☆☆☆☆

“Be Aware !!!!!!”

Written on: 07/07/2012 by vivatrade (1 review written)

I had unhappy experience with them ( www.simplydressescom and www.promgirl.com ) they r one website with 2 different domains. I ordered 6 dresses from sale section with amount of 1084$ and paid using paypal. Unfortunately they didn't send me order # and denying they received any payment from me. I tried for a week to solve this issue but the customer service was tooooo bad they always transfer me to someone else and I had to explain my problem all over again. Now I opened dispute in paypal and… Read Full Review

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★☆☆☆☆

“Out to make a buck!”

Written on: 11/10/2011 by Brittany_summer (1 review written)

Awful quality and customer service! I purchased a dress from Simplydresses.com. The dress was NOT the color in the picture or the color it was labeled. Dress was also very poor quality. It is unworn, has the tags on it, and is within 30 days of it's purchase but this website does not allow returns on it's sale items. Who knew? Also, they are adamant that every other online retailer has the same policy! Shopping with this retailer is a gamble! But that's what Vegas is for! Buyer beware! You will… Read Full Review

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Vivatrade's Response to Brittany_summer's Review

Written on: 05/07/2012

I had unhappy experience with them ( www.simplydressescom and www.promgirl.com ) they r one website with 2 different domains. I ordered 6 dresses from sale section with amount of 1084$ and paid using paypal. Unfortunately they didn't send me order # and denying they received any payment from me. I tried for a week to solve this issue but the customer service was tooooo bad they always transfer me to someone else and I had to explain my problem all over again. Now I opened dispute in paypal and wait for them to pay me back. I had to buy from local stores when I hoped for something special for a special event.

awful awful awful experience won't deal with them again be aware.

Viva

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