Written on: 09/11/2013
I have bought boots that were great and arrived promptly in a week. However dealing with their customer service dept was terrible. I placed a second order online and put in wrong item number. It would be a easy fix the boots were even equal value. However I was told that that wasn't possible. Seriously?? I had just made the order I called within a minute of messing up. They would rather ship me wrong thing and then me ship it back? That's crazy. If their system can't correct a order mistake within a minute of placing order then they have a BIG problem. Even though I loved the product I will not do anymore business with them. The customer service agents are rude and arrogant.
As rated by our community of reviewers
" Good, but could use Improvements " Read More
" Returns Policy is costing them custom. " Read More
" Great customer service and the product is just right " Read More
" Poor " Read More
" Great Products " Read More