they like to cancel orders & not notify you why!

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honeybooboochild's review of Simply Be www.simplybe.co.uk

“they like to cancel orders and not notify you why!”

Written on: 17/07/2013 by honeybooboochild (1 review written)

i took an account with simply be last month mainly to encourage my wife to buy herself some new clothes as she just doesn't like too.all was well a small credit limit of £125 that was fine (wanted her to treat herself not break the bank lol ) she ordered a couple of things and returned a few all good,after a few weeks received a special discount code through decided to have another look and ordered herself a couple of items they didn't come.

on checking account they have been cancelled the order every item not contacting us (the customer) ordered again it happened again ! in the end had to email them and ask why ? had an email saying they are checking all customer accounts this month and in this day and age cutting credit where they feel its needed ! i only got it this month and the first payment is not even due !! madness and to not even notify the customer!

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Strawberry68's Response to honeybooboochild's Review

Written on: 14/08/2013

I appear to have had the same thing happen to me. Apparently I have to contact their credit department as they want to speak to me. Therefore they should contact me, not have the customer contact them on a 0844 number.

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