Silver Heart Reviews -

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“Perfect service, perfect boots.”

Written on: 14/05/2014 by SuW13 (1 review written)

I have bought several pairs of New Rock from Silver Heart. Their customer service and communication is always first-class and their attention to detail second to none, but on this latest occasion they surpassed themselves. I ordered a pair of boots for my daughter’s birthday. The pair she selected was out of stock. This fact was made clear immediately on the website which was a joy. (So many companies just take your money and make you wait.) We decided to go ahead with the order… Read Full Review

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“Fast Service”

Written on: 15/11/2012

Ordered a pair of new rock boots on a Friday and they arrived the following Thursday and they came direct from the factory in Spain via UPS. I recieved multiple emails letting me know what was going on every step of the way and will be buying from this site again very soon. If you had any doubts about the site don't because the customer service is the best… Read Full Review

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“Great service, extremely pleased!”

Written on: 30/10/2012

Bought a pair of New Rock boots - I'm always wary about online purchases but Silver Heart responded immediately every time I had queries and they made sure my order went through seamlessly. No ugly surprises - easier than shopping at a local shop! My package arrived in perfect condition in just under a week. I can't recommend them enough!… Read Full Review

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“best online shopping experience ever”

Written on: 08/09/2012 by gdr01 (1 review written)

I Found a pair of New Rock boots in a shop in Belfast which I liked, but they didn't have my size so when when I got home to Cavan I searched for them for curiosity's sake.I found them at silver heart. I'm not a fan of online shopping but I thought I'd give it a shot! I placed an order and went to checkout but had Problems with the link! I left an email not expectingto hear from anyone but the next day I got a call from Dave! He apologised, took all my necessary details, and emailed me a direct… Read Full Review

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“An absolutely faultless service”

Written on: 27/07/2012 by gbates (1 review written)

I can't praise this company enough. I ordered a pair of New Rock shoes in the largest size available which was unfortunately still a little too small. Dave at Silver Heart spoke to New Rock and arranged for the shoes to be custom made to fit! Collection of the smaller size and delivery of the new pair was very quick and Dave kept me up to date constantly throughout the process. I would highly recommend this company for the customer service and communication, not to mention the prices on site… Read Full Review

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“THE place for all things alternative!”

Written on: 06/06/2012 by jan101 (1 review written)

I can't praise this company or recommend them highly enough, I ordered a pair of boots but they didn't fit and I was on a tight schedule (I had Sonisphere Madrid to attend!), Dave at Silver Heart was excellent. He went above and beyond to ensure I received the correct size in time and arranged the return at my convenience and without any fuss. Communication from Silver Heart is exemplary-emails are sent at every step in the process so you are know the status of your order and know when to… Read Full Review

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“Newrock Motorcycle boots”

Written on: 02/04/2012 by staggnightshade (1 review written)

Cant fault anything about this company. They helped me out with questions over the phone and via email. Everything was taken care of when i changed my mind and ordered a different pair. A courier was sent to pick up the boots from work without a problem. I think they were genuinely pleased that i liked the ones i ended up with. Very refreshing these days… Read Full Review

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“Very quick delivery & service second to none”

Written on: 27/02/2012 by chuckette2609 (1 review written)

The order was placed easily. The service was efficient and so easy to use. I was informed of the progress, the boots arrived on time, in fact I was surprised at how quick it was! A great, easy experience like all online transactions should be!… Read Full Review

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“Good price on New Rocks, helpful dealing with size...”

Written on: 24/11/2011

I ordered a pair of boots on a Saturday morning, but then I worried about if they were the right size. I called to leave a message but actually got through to someone who confirmed that they were indeed the right size for my daughter. They arrived early on Friday morning, well packed, and they fitted perfectly. The only thing they don't seem to offer is express delivery, I would have paid a bit more to get them quicker, but the postage was free… Read Full Review

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