Terrible

★★★★☆
4.2 / 5
82% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Scaramanga - www.scaramangadirect.co.uk

★☆☆☆☆

“Terrible”

Written on: 25/03/2013

Bag arrived with stains on the inside, stitching missing and a broken zip. Phoned to complain, only to be greeted with thoroughly unhelpful staff.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Scaramangacustomerservice's Comment

Written on: 28/05/2013

I am so sorry that you were disappointed with your bag. We take our Customer Service very seriously and always try to help as much as possible so were very concerned to read your review. We have a full Returns Policy and will always exchange a bag that arrives damaged or faulty. Please email us with your concerns at sales@scaramangadirect.co.uk and we will help as much as possible. Regards Scaramanga.

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