Poor quality cardboard

★★★★☆
4.2 / 5
82% of users recommend this
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Sadbagman's review of Scaramanga - www.scaramangadirect.co.uk

★☆☆☆☆

“Poor quality cardboard”

Written on: 25/04/2012 by Sadbagman (1 review written)

So disappointed with this bag. The bag I bought was a satchel with a strap .i was exoecting a wonderful soft leather bag with a robust strap and internal compartments. What i got is a bag that could have been made out of cardboard. The leather was stiff and unforgiving. I gave it the benefit of the doubt, hoping that it was just new leather stiffness and that it would become increasingly flexible as it matured. However, before it had time to mature the strap had become detached, the lining had come away from the leather, the zip was broken. The buckles simply refuse to stay fastened. All in all it is a huge disappointment, a total waste of money and a lesson learned. I wont be back, I won't be recommending this to a friend, and I won't be buying a leather bag online again. Terrible. And 8 months in it still isn't flexible. Sigh. Not so cheap and far too tatty.

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Guest's Response to Sadbagman's Review

Written on: 08/05/2012

Did you try contacting them? I have bought lots from them and the one time some stitcing came away they sent it for repair straight away and it came back good as new? They were relaly quick about it too

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Scaramangacustomerservice's Response to Sadbagman's Review

Written on: 28/05/2013

Hello Sadbagman. We take our Customer Service very seriously and always try to help as much as possible so were very concerned to read your review. We have a full Returns and Repairs Policy and will always try to repair or replace a bag that develops a fault within 1 year, and even have a repair service after 1 year. Please email us with your concerns at sales@scaramangadirect.co.uk and we will help as much as possible. Regards Scaramanga

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