Written on: 04/09/2014
Great product but unfortunately had to return (undamaged and in original packaging) for a different size. Had to chase refund, which was received; BUT AT 16% LESS THAN ORIGINAL PURCHASE PRICE (terms & conditions clearly state a full purchase price refund). Paid for "special delivery" at an extra £5.00 and item took nine days to appear, this was queried, but as expected, completely ignored.
Tried to phone but also as expected this went unanswered (timed at 15mins).
As said, great item, but very poor customer service. I would not return.
As rated by real users
" Nice bag " Read More
Written by angelica94
" My first choice for woollen items for my husband and myself " Read More
" Worst online company I have ever dealt with. Better to avoid " Read More
Written by LondonLessons
" A good purchase @ KANKEN~ " Read More
" Disappointed with floral midi jacquard dress " Read More