Awful customer service

★★★★☆
4.5 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

AngryLawyer's review of S Buckinghams - www.sbuckinghams.com

★☆☆☆☆

“Awful customer service”

Written on: 26/10/2013 by AngryLawyer (1 review written)

I bought a bag from the website which looked very professional and smart. The bag arrived within a reasonable time frame however the bag that arrived did not match the dimensions stated on the website. I submitted a "ticket" and was advised I would be contacted within 48 hours, and nearly a week on I still haven't heard back from them. I tried to phone the number but the line was just quiet and clearly was not operational. I am going to try contacting them again otherwise will return my bag and demand they also refund the postage. I too will report them to trading standards for mis-representing items on their website and for appalling customer service.

  • £115

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Rigandrob's Response to AngryLawyer's Review

Written on: 16/01/2014

Yes I agree. I have never experienced customer service like this either. I am trying to get a refund for a returned holdall but i am getting nowhere. Also i think that some of these gleaming reviews are fake. I put a negative review on this site this morning and within no time at all 3 five star reviews were submitted after mine ?????

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