Don't touch SBuckinghams - they just can't be bothered

★★★★☆
4.5 / 5
90% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of S Buckinghams - www.sbuckinghams.com

★☆☆☆☆

“Don't touch SBuckinghams - they just can't be bothered”

Written on: 24/10/2013

Like the previous reviewer who bought a bag for £84 and the handle broke after 2 weeks I had exactly the same problem with a pilot case costing £116 and after 2 weeks the catch on the lid broke meaning I couldn't close the top.
I emailed Buckinghams and they issue 'some 'ticket' and I send in details and they say they will respond in 48 hours. Well, 72 hours later, no response.

I shall return the case for a full refund and report the company to the Trading Standards for selling a defective and un-usable product which is not of merchantable quality.

Before buying this pilot case I wish I had known that customer service was not included in this transaction.

  • Pilot Case £116

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Rigandrob's Comment

Written on: 16/01/2014

I really wish I had read your review before purchasing a holdall. I am in battle with them for my refund of £205 for simply returning an unwanted item. I fear the worst . They are a shower of sh_ _e

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