Returns Policy is costing them custom.

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Guest's review of Roman Originals - www.romanoriginals.co.uk

“Returns Policy is costing them custom.”

★☆☆☆☆

written by on 30/09/2016

My first experience of shopping online with Roman Originals will be my last and I may never purchase from any of their shops in future either. Items purchased online which are unsuitable must be returned by post at the customer's own cost and without any direction or support from the company. It cost me £10 to return a package and time I could ill afford to organise the pickup. The Roman shop nearest to me would have accepted the returns but would not issue a card refund, instead they insisted that a voucher would be given. I am sure we are all aware that millions of pounds each year are gained by businesses as a result of unused vouchers ! Accepting the voucher would have meant that Roman would have had over £100 of my money and effectively tied me into at least one repeat journey.
I suggest the management read the reviews on this site, the vast majority of which are complaints about returns/refunds and that they bring their procedures into line with their competitors who offer free and easy returns.

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Benjaminnnnnnnnn's Comment

Written on: 26/10/2016

I have just had the same experience. I returned 2 large parcels to them today at the cost of nearly £20!! I feel that I am paying them for the privledge of lokking at their clothes. Needless to say I will never order anything from them again!!

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