Poor Returns Policy & Unhelpful Staff!

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477Campbell's review of Roman Originals - www.romanoriginals.co.uk

“Poor Returns Policy and Unhelpful Staff!”

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written by 477Campbell on 23/05/2016

So, my mother bought a dress from ROMAN in Phoenix Rose Garden Centre in Crews Hill, Enfield and before she paid for it she asked the sales assistant that as she wasn't sure about the dress that if she changed her mind about it once home could she bring it back? The sales assistant said yes and she had 30 days to return it.

So my mum bought it and changed her mind and 1 week later returned it, only to be told that she could not have a refund but only a gift voucher or exchange instead. My mum was upset and said why didn't you tell me that when i bought this and the sales assistant turned bright red and she didn't get to answer as her "assistant manager/supervisor" decided to answer for her and told my mum that she heard her telling her the week before that she would only get an exchange or voucher. This could not be true as the "assistant manager" was too busy at the time telling my dad her life story speaking with him in their native Greek language!!! Then my mum was told to phone customer services if she was not happy, so i did it for them and customer services said to me to phone the shop and they would deal with it and to speak to the Manager. I asked the name of the manager and customer services told me that they have NO manager at that store!!!!

I phoned back the shop and i didn't mange to get the "assistant manager' to help me in any way. Infact, all she could say was "company policy", the conversation was like an episode of Little Britain where the bank clerk is talking like a robot and the customer is getting frustrated!!!!!! So, in the end she put the phone down on me as well as accusing me of being rude and making no attempt to try and resolve this!!

Therefore i have one bit of advise: DO NOT BUY FROM ROMAN ORIGINALS!!!!!!!

  • dress £60

    Goods purchased & cost

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Yveoronto-Vidal's Comment

Written on: 28/06/2016

Did you get a refund? I have almost exactly the same situation going on right now and need to know whether I am banging my head against a brick wall.

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