Written on: 30/07/2013 by KParis (1 review written)
I bought a 50pounds blazer online and it said it would take 3-5 days for it to be delivered which was fine.
i went to work on monday at 7:15am and have a look in the afternoon at work whether my parcel had been dispatched. i looked online and it said it has been delivered at 9:06am. i still thought this was fine as i order things online all the time (not off river island but asos) and if i am not there they put a card through the post so i can collect it from my local depo.
I CAME HOME AT 5:50 AND IT WAS JUST LEFT ON MY DOORSTEP
i was mortified so i call river island customer service online- well i have never had service like it, they advised because i had recieved my parcel there was nothing they could do and was even asked ''what do you expect us to do, give it to you for free, you have your parcel''!!
DONT DO IT ! i am complaining to the FOS and the FSA.
As rated by our community of reviewers
" Nice and easy, need more progress details " Read More
" Good product and fast shipping! Thanks! " Read More
" Appalling quality and dreadful customer service " Read More
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Written by Bigboss73
" Poor Customer Service, missing deliveries, out of stock issu " Read More