THEY TREAT CUSTOMERS LIKE FILTH (EDINBURGH, PRINCES STREET)

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iamdavid's review of River Island www.riverisland.com

★☆☆☆☆

“THEY TREAT CUSTOMERS LIKE FILTH (EDINBURGH, PRINCES...”

Written on: 24/05/2013 by iamdavid (2 reviews written)

I WILL NEVER SHOP OR HAVE ANYTHING TO DO WITH RIVER ISLAND AGAIN!
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I purchased a pair of Black contrast panel high tops @ £40.00.

They felt great and looked great when I tried them on in store, BUT then I wore them for around 30 minutes out one day and I felt a very sharp painful feeling in my right foot, I found it hard to even walk. When I removed my shoe, my sock was covered in blood. When I removed my sock, there was a gash in my toes.

I went to get a refund a few days later at River Island, Princes Street, Edinburgh - I was refused and put through hell. I tried to explain that I was well within my rights to claim a refund, but I was still refused.

The manager was really offensive, she knew that I was really upset.. but she just continued to pour whiskey on the fire. She even made fun of me on many occasions, she also continually smirked at me when I was pleading for a refund!

THIS IS DISGUSTING, I WAS TREATED SO BADLY.. now my faulty footwear are being sent to a river island warehouse for examination - where they will decide whether or not they are defective. So it is my opinion against theirs.

I have never shopped somewhere where your refund depended on the opinion of the person serving you / manager of the store.

The fact is, I was very unhappy with my purchase and river island just choose to abuse me and upset me - oh did I mention that the manager at river island, Edinburgh, Princes Street called the Police on me !!! ... because I was disturbing the staff and customers.


RIVER ISLAND don't respect customers.

I feel like £40 has just been stolen out of my pocket, I have incurred an injury and have been wasting hours of time with unpleasantness.

  • Black contrast panel high tops = £40.00

    Goods purchased & cost

  • Customer Service

  • Value For Money

Iamdavid's Response to iamdavid's Review

Written on: 13/07/2013

* UPDATE: Over 2 months later - I have no refund, no shoes and no contact from River Island !!! .. I have sent them 5 emails / web queries from site.

DISGUSTING CUSTOMER SERVICE.. I HATE THEM

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