unreceived item

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kimbaines's review of Republic - www.republic.co.uk

★★☆☆☆

“unreceived item”

Written on: 13/02/2013 by kimbaines (1 review written)

I ordered a dress yesterday from republic before I knew it had gone into administration, I went to track my order but the website is now down. It was also for next day delivery (should be here now) and it isnt. Will I receive my item? What do I do?

  • dress £17.99

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Adder77's Response to kimbaines's Review

Written on: 14/02/2013

In same situation ordered £75 stuff should be delivered today 14/02/13 can't get hold of them on phone yet they took money out yesterday 13.2.13 when they were officially in administration not sure what to do any ideas?

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Ls28's Response to kimbaines's Review

Written on: 14/02/2013

I have done he same, ordered jeans yesterday for delivery today, and they have not arrived - I want my money back!

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Dm754's Response to kimbaines's Review

Written on: 14/02/2013

same here guys order never delivered and silence from them, call your bank and let them know that you want a charge back to your debit card, if you used a credit card then call the relevant company, there is a procedure you need to do but the bank will explain that as they have to me. there is still a chance to get your order, but you have to go into a republic store and see if they can trace it for you and if not then try and get a refund from them. The bank needs a notice of insolvency and proof of purchase. (if you cant get a response on email from republic go into a store and ask for one from the manager - they are legally required to provide one to you).

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Stel81's Response to kimbaines's Review

Written on: 14/02/2013

I have just spoken to customer services as i also ordered in store yesterday for next day delivery to be told i wont be receiving my delivery today and that i cant have a refund either.They are hoping to find more out in the next few weeks so to keep hold of my receipt. What an absolute joke my item was a Valentines present for my partner. Im so angry111.

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Hellsbells27's reply to Stel81's Comment

Written on: 14/02/2013

What number did you call? Did they say that the couriers are refusing to deliver? How frustrating!

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Hellsbells27's Response to kimbaines's Review

Written on: 14/02/2013

I'm exactly the same here, please let me know if any of you receive the goods

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Christinejane24's Response to kimbaines's Review

Written on: 14/02/2013

im in the same boat, ordered a dress and jumper but website is down and customer service number isnt working

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Adder77's reply to Christinejane24's Comment

Written on: 14/02/2013

You can send an e-mail to republicinadmin@uk.ey.com or ring 0113 298 2450 so I've been told hope this helps

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