Written on: 04/12/2012 by phillip_craswell (4 reviews written)
How amazed was I when looking last minute for a gift for my partner to find that republic.co.uk offer free next day deliver if order is placed before 5pm and over £60. Too good to be true, well it turns out it is...... 17:30 on the day of delivery and after having spent all day at home waiting I finally decide to call them. "Sorry Sir your order is still in the warehouse due to a backlog of orders and will be with yo tomorrow", the only issue being no one is here to collect for the next 2 days and my partner goes away for Xmas before it will be delivered.
OK can I cancel the order, no sorry Sir,
OK can I choose a redelivery time, no sorry Sir,
What can I do? Well I can wait for them to attempt delivery tomorrow, although I know I wont be in, then attempt to arrange a redelivery with them direct........
Yet another example of a large company taking the p@@# out of the customer, should have gone into town and done the shopping the old fashioned way...
Avoid republic folks, totally useless.....
As rated by our community of reviewers
" Excellent Customer Service " Read More
Written by spears13
" I love my Kanken!! For a surprising small appearance, it fits a sub... " Read More
" Very satisfied! " Read More
" Great Service and Price " Read More
" Very pleased " Read More