Written on: 21/06/2012 by Bubaloo (2 reviews written)
I've bought from Reiss instore and online, and I'd recommend online everytime. Unlike virtually every other High Street fashion retailer, Reiss doesn't do refunds if you change your mind (nor do they actually tell you this - you have to read the discreet (i.e. small) card beside the till). They'll only exchange an unwanted purchase or give you a credit note. So before you buy something instore, you have to know you really want it.
To be fair to Reiss, its prices are such that you're less buying the dress, more "investing" in one, so it's less likely to be an impulse purchase later regretted. Having said that, who hasn't had the experience of trying something on in the shop then realising it looks terrible when you stand in front of the mirror in your bedroom?
Distance Selling regulations mean Reiss has to offer refunds on online orders (although they still won't process them instore - presumably because customers who've only been offered a credit note might see and stsrt an argument with the staff) so online ordering is the way to go if you want to have the option of changing your mind. I have just bought two items in the Reiss summer sale. The website was easy and quick to use, the parcel turned up two days later, with the items beautifully wrapped in tissue paper and in perfect condition. Reiss was even offering free delivery/returns during its sale.
So my advise is if you see something you like, try it on instore and order online. You get 14 days to decide it's not for you and return it for a refund. If everyone does this, Reiss's stores will turn into showrooms and they'll have to get rid of their tills (or their no refunds policy).
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