Queenie Bridesmaid www.queeniebridesmaid.co.uk – Questions & Answers

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Asked by hsfairall on 22nd September 2015 Report this content
I ordered a size 8 dress, not customised, as I wanted to be able to return the item if unsuitable. It was far too long and the colour not true to website so I emailed them to advise I would like to return. I didn't realise the dress was actually 'tailor-made' even though I ordered the standard size 8 as this is not very clear on website. They are refusing to entertain a refund. Any suggestions please? It cost me £99.99 so I'm loath to give up without a fight.

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Answers (1)
Report this content Sarah392 Written on: 22/09/2015
They point blank refused to help me, I had to sell my dresses on Ebay at a massive loss. I was so upset and I just hope that you can do better than I did. This is a really bad company to buy from and I advise NOONE to buy from this company.
Asked by Sarahmulvay on 30th June 2015 Report this content
I am highly interested in ordering 5 bridesmaid dresses from them however I am a bit worried as I have previously ordered some dresses from a different sight and have had trouble communicating. Do all their payments go through Paypal? Thank you.

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Answers (1)
Report this content hsfairall Written on: 23/09/2015
I don't think PayPal was an option and I would advise you to consider very carefully before ordering from them....if there is any problem which would entail returning the dresses, you will not be able to do so as they do not give a returns address until they have evaluated your reason and unless it is clear cut, ie not correct colour ( shade doesn't count) they will refuse to accept a return or offer a refund. I ordered what I thought to be a standard size 8 thinking if it wasn't right I would be able to return or exchange for custom-made but in fact the standard sized dresses are all Taylor made (as oppose to what....made by robots?) so my return request was rejected outright....no compromises.They have a very shoddy approach to customer service. The dress we ordered was ok but the material was cheap looking and it didn't hang particularly well......really, I would advise against them if at all possible, I am stuck with a £100. dress which I will be donating to charity I think as it is certainly no good for us......Good luck!
Asked by Sharonholmes on 30th March 2014 Report this content
I'm not sure what style to choose for my 9 bridesmaids? Want to order made to measure...Can I return normal size dresses when I choose a style..also if buying 8 how much discount is available? Also wanted to know if you could make a chiffon jumpsuit for a 12 year old in similar style? Wedding in October. Thanks Sharon

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