getting a refund is an impossibilty

★★★☆☆
3.3 / 5
62% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Phix Clothing - www.phixclothing.com

★☆☆☆☆

“getting a refund is an impossibilty”

Written on: 14/12/2011

Ordered from Phix Clothing in the past and never had a problem. Tried to buy a jumper 2 months ago, paid for it and then was informed that it was out of stock. I then requested a refund and 2 months later im still waiting. I emailed once a week for the first month and got the same answer everyday "your refund is marked as urgent and accounts are dealing with it". After a month I started phoning every other day and kept receiving the same response. I asked to speak to accounts and the manager and was told I couldnt. Do not order anything from this website!

  • jumper £25

    Goods purchased & cost

  • Still waiting

    Delivery

  • Quality of website

  • Value For Money

Angry8Bird's Comment

Written on: 16/12/2011

Hi, i got my money back by commenting on their facebook page. It should do the trick if you haven't got it back yet.

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