Written on: 06/11/2012 by Tyler_Durden (1 review written)
Ordered a formal dress for my daughter after using Persun online sizing chart.
Product arrived quickly and well packaged, from an overseas cheap labour contractor.
HOWEVER, the dress was the wrong colour and a silk type fabric instead of a Taffeta fabric as per order instructions.
I made contact with Persun customer centre via email, showed them photo's of the item and after outlining the faults, I got a reply saying I must have measured incorrectly. Thy deliberately avoided answering the wrong colour and fabric.
In the end they refused to swap, return or refund the item.
Now I have to put a credit card transaction dispute in with my bank.
DON'T EVEN THINK ABOUT ORDERING FROM THEM.
As rated by our community of reviewers
" 1st class service & excellent prices " Read More
" Satisfied but difficult " Read More
" Misleading on line colours " Read More
" They only sent part of our order and it was the wrong item. They w... " Read More
Written by Bizymtmom
" Coggles/The Hut Group -customer service ruining great brands " Read More
Written by Ginahamo