Order never shipped.

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blackhawk0093's review of Outdoor Mania - www.outdoormania.co.uk

★☆☆☆☆

“Order never shipped. ”

Written on: 05/08/2014 by blackhawk0093 (1 review written)

Cancelled my order because it was "sorry sold out" - that was the only message I received. Surely they knew the item was out of stock before I ordered? This is simply not an acceptable practice for any business. I am now scrambling to find replacement gear in time for my trip, and have to deal with having a costly hold on my credit card (to their credit, they never charged it, but there is a pending transaction which results in a reduced amount of credit I can use). I can't believe I didn't at least get a personalized and sincere apology and explanation. My trip is in jeopardy and all I get is a three word 'explanation/apology'? Would never shop with again.

  • Gelert solo tent

    Goods purchased & cost

  • Still waiting

    Delivery

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