Terrible Customer Service

Click here if this is your business
★★★☆☆
2.7 / 5
42% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Outdoor Mania - www.outdoormania.co.uk

★☆☆☆☆

“Terrible Customer Service”

Written on: 18/02/2014

I bought a pair of HiTec Para Mud & Snow boots in November 2012. By January 2014 my feet were getting wet, and I discovered that there were leaks where the Vibram soles are attached / glued to the uppers, and also a hole had developed on one of the uppers - which looked as if it had come about because of the stress of flexion.Anyhow I contacted Outdoormania, and even emailed them photos of said boots. They didn't want to know, and simply quoted the 365 day manufacturers guarantee. To be fair to HiTec, I have contacted them, and they have said send the boots back, and if they agree with my description of the problem, they will send me another pair.

  • HiTec Para Mud & Snow Boot £69.00

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review