Help I can't get through!

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★★★☆☆
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  • Customer Service

  • Quality of website

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Guest's review of Outdoor Mania - www.outdoormania.co.uk

★☆☆☆☆

“Help I can't get through!”

Written on: 04/02/2013

I tried to call their telephone help line to check if my order is being dispatched or not - their automatic telephone service said I was 4th in the queue but after 20 minutes holding on I was still only 3rd in the queue so obviously they are not staffing their helpline adequately.

My order is not listed as dispatched so clearly I can't rely on it being delivered in time for our holiday.

This is appalling lack of service.

  • Ski gloves and boots

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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