Written on: 04/02/2013
I tried to call their telephone help line to check if my order is being dispatched or not - their automatic telephone service said I was 4th in the queue but after 20 minutes holding on I was still only 3rd in the queue so obviously they are not staffing their helpline adequately.
My order is not listed as dispatched so clearly I can't rely on it being delivered in time for our holiday.
This is appalling lack of service.
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