OUTDOORMANIA - Terrible service, stay out - DO NOT USE EVER

Placed an order on their web site. no updates on order status appeared on site. Called them to cancel and was informed that they were unable to cancel because item was dispatched previous day (?). After that website status was updated (?). On next call was informed that theay are able to reverse delivery to get item returned instead delivered - they rejected request to do so. Parcel got sutck in Citylink network. Called Outdoormania again and again - after 7 days they still refused to refund as "had to wait for Citylink to confirm parcel lost". Outdoormania keeps the money and will not refund (knowing I received nothing) untill delivery company of THEIR choice confirms parcel lost. No time frames given ever for any of process steps. Outdoormania never answered any of many emails sent to them. Only way to contact them is to call them on 0844 chargeable phone nr. Average wait is 15 minutes plus 5-10 minutes which gives average of 20 minutes of chargeable call paid to Outdoormania via BT. This all is just to get your money back because THEY failed. Giving them 1 start as negative numbers are not possible. Be warned - never register with OUTDOORMANIA, never give them your card details.