OUTDOORMANIA - Terrible service, stay out - DO NOT USE EVER

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Outdoor Mania - www.outdoormania.co.uk

★☆☆☆☆

“OUTDOORMANIA - Terrible service, stay out - DO NOT USE...”

Written on: 05/12/2012

Placed an order on their web site. no updates on order status appeared on site. Called them to cancel and was informed that they were unable to cancel because item was dispatched previous day (?). After that website status was updated (?). On next call was informed that theay are able to reverse delivery to get item returned instead delivered - they rejected request to do so. Parcel got sutck in Citylink network. Called Outdoormania again and again - after 7 days they still refused to refund as "had to wait for Citylink to confirm parcel lost". Outdoormania keeps the money and will not refund (knowing I received nothing) untill delivery company of THEIR choice confirms parcel lost. No time frames given ever for any of process steps. Outdoormania never answered any of many emails sent to them. Only way to contact them is to call them on 0844 chargeable phone nr. Average wait is 15 minutes plus 5-10 minutes which gives average of 20 minutes of chargeable call paid to Outdoormania via BT. This all is just to get your money back because THEY failed. Giving them 1 start as negative numbers are not possible. Be warned - never register with OUTDOORMANIA, never give them your card details.

  • £153

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Mr2551's Comment

Written on: 11/12/2012

Update as per 11-12-2012: Purchase date Nov 25th, still waiting for the refund - received email stating they are issuing refund - none received though. Discovered that Outdoormania charge the card immediately afer order. Their email stating that they charge only when dispatched lies. Stay out - do not use.

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Mr2551's Comment

Written on: 13/12/2012

Update 13-12-2012: Received full refund at last. It took me 2 weeks and over 120 minutes on 0844 nr chargeable phone to Outdoormania to achieve this.

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