Written on: 03/10/2012
Placed an order with this company for some children's winter wear. I included some delivery instructions, highlighting the fact that their preferred courier always finds it difficult to find my address. This is the reply I got".......
Many thanks for your recent order with Outdoormania.
Unfortunately we are unable to fulfil the order, as the delivery instruction given cannot be passed onto our courier as we only have the option of 20 words for special instructions.
Also the courier that would be used for delivery would be Yodel, which I believe from your notes are not the best at delivering in your area.
Therefore as requested, your order has been cancelled.
Tel: 0844 979 8585
Customer service ????? More like can't be bothered!!!!!! If this is an example of the customer service you will receive if you have a problem with goods you buy then I would stay away and I am pleased this has happened, this was a decent size order of £50 and it is unbelievable an online business is turning purchases away.
I will now purchase elsewhere with a company that can be bothered ensuring goods get to me in a reasonable time and without couriers not delivering as they cannot find it (very common with Yodel), was only tring to help the couriers after all!!!!!
Funniest email I have had from a company in a long time.
As rated by our community of reviewers
" Terrible Customer service and return policy " Read More
" Fast respond and delivery. Quality product. I recommend to all play... " Read More
" Great Price " Read More
" Quality of Clothes Horrible - Refunds Are Nonexistent " Read More
" Not bad " Read More
Written by amiroussa