OKdress Reviews - www.okdress.co.uk

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★★★★☆
3.7 / 5
7
73% of users recommend this
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  • Value For Money

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★☆☆☆☆

“Does Not Uphold Returns Policy”

Written on: 27/06/2016 by 136Galloway (1 review written)

Selection of dresses ordered in standard sizes to be bridesmaid dresses for a wedding. One was too small, contacted OKDress several times, to be told no returns or exchanges, DESPITE there being a policy on the website. I could understand if this was a custom made dress, but it isn't. Called several times, three of which the employee HUNG UP on me. DO NOT USE. What's the point in having a returns policy if it isn't followed. Poor service. Poor value. AVOID!… Read Full Review

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★☆☆☆☆

“Do not buy from okdress. ”

Written on: 17/04/2016 by Goodmanho48 (1 review written)

Before I ordered my prom dress from okdress I read the returns policies to make sure that I could return the dress in case it didn't fit me well. When the dress came it was HUGE on me so I emailed the website saying that I would like to return it and asking which address I should return the dress to. (I also sent pictures of how big the dress was as I was asked to ). The person who I was communicating with refused to let me know where to send the dress back and keept on repeating himself that… Read Full Review

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★☆☆☆☆

“Do not order from okdress. ”

Written on: 17/04/2016 by Waddellfl284 (1 review written)

Before I ordered my prom dress from okdress I read the returns policies to make sure that I could return the dress in case it didn't fit me well. When the dress came it was HUGE on me so I emailed the website saying that I would like to return it and asking which address I should return the dress to. (I also sent pictures of how big the dress was as I was asked to ). The person who I was communicating with refused to let me know where to send the dress back and keept on repeating himself that… Read Full Review

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★☆☆☆☆

“Awful! Never buy from this company!!”

Written on: 23/12/2015 by Fournierez235 (1 review written)

I bought a dress and when it came it was covered in marks as despite being custom made it was 6 inches too short! I had to pay another £15 duty VAT because they are infact base in china despite being a UK site! They are now refusing to give me my £145 back even though I have sent photographic evidence! After reading many other reviews on another website it seems many others have experienced the same!… Read Full Review

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★☆☆☆☆

“Verry disapointed”

Written on: 03/10/2014 by EmmaPittman1980 (1 review written)

Hello. I buy my wedding dress from okdress.co.uk, but I am verry verry disapointed. The dress is from a verry bad quality of material, the model is not the same, I want to return the product but the don't want to ghive me the money back. In a few words: the are selling bad dresses, bad quality of material and they are cheating the people. DON'T BUY FROM THEM ENITHYNG… Read Full Review

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★☆☆☆☆

“Disgusted and appalled ”

Written on: 09/04/2014 by MeredithHartley438 (1 review written)

I am absolutely disgusted by this company and their attitude towards customers. I ordered this dress beginning of January and still on going into March. Firstly, the dress that came does not show the correct design pattern in the photo, but also the dress (which was a size 12) was too long and at least 2 sizes too big. When contacting the company, you could return the dress unless it was tailor made AND MY DRESS WAS NOT TAILOR MADE. It says in their returns policy that I could return if the… Read Full Review

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★☆☆☆☆

“Don't buy from here!”

Written on: 03/03/2014 by Pasty1992 (1 review written)

I brought a wedding dress from this site. The whole hem of the dress isn't cut straight and has a rip in it, I ordered a size 6 and it's at least two sizes to big and the website said it was a lace back and it came with a zip. After emailing the customer service team for a week they still haven't given me the returns dress and are only replying to my emails when they want to state it's been damaged in the shipping process! Even after seeing photos of the damage! I'm now out of pocket and 5… Read Full Review

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