Ripoff additional charges & poor customer service

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Guest's review of Nordstrom Online - www.nordstrom.com

★☆☆☆☆

“Ripoff additional charges and poor customer service”

Written on: 28/11/2013

I writing about the online service which was terrible. I cannot speak for the stores because I haven't been to any. Shopping online from the UK I bought a dress for what i thought was £210. After I checked out, they charged an additional £78 in taxes and postage which was excessive. When we tried to return it for a refund because it was the wrong size, they would only refund £238 charging us twice for 'services and handling' even though we had to pay for the postage our end too! They didn't respond to emails and couldn't find order details on live chat. The website and merchandise suggest real quality, but all we found was sharp practice and shabby customer service. Would avoid if I was you.

  • £298

    Goods purchased & cost

  • On time

    Delivery

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  • Value For Money

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