Terrible customer service

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redval4's review of Next www.next.co.uk

★☆☆☆☆

“Terrible customer service”

Written on: 17/03/2014 by redval4 (1 review written)

I have an account with Next for about 18 months. I had a credit limit of £500 it was increased to £600 and then taken away completely in one day. No contact and now I am expected to pay it off. I can understand sensible lending but I paid my account every month on time so cannot understand why it was suddenly closed with no contact at all. Well I shall be paying it off and will never shop in Next again.

  • Mainly household,items

    Goods purchased & cost

  • On time

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  • Customer Service

  • Quality of website

  • Value For Money

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