False advertising, previous review miraculously disappeared

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★★☆☆☆
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  • Customer Service

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Guest's review of Next www.next.co.uk

★☆☆☆☆

“False advertising, previous review miraculously...”

Written on: 15/11/2013

I placed an order for a description of "black leggings" and "brown leggings" from the sales section of the website. These arrived and were labelled "maternity" of which no description was shown on the sales section of the website. As a good will gesture nothing was offered to send the regular sizing due to NEXT's false advertising and the causing of much inconvenience to myself. But I can clearly see that lack of customer service is an issue. NEXT have promised to correct there sales section of the website....but after 4 days,still no change!

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

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