Dreadful

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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Next www.next.co.uk

★☆☆☆☆

“Dreadful”

Written on: 12/06/2013

Why don't they look at M&S and then build their site based on M&S! Next is AWFUL - would try to never use again. Customer services phoned me to tell me my order wouldn't be shipped to designated store as I had changed my address - but I hadn't asked for credit and paid by cash anyway. I then had two further emails saying that if they didn't speak to me they would cancel my order - but they had already spoken to me! This is a poorly run customer service department with a very poor online service. You let yourself down Next - the customer merely goes elesewhere. Do not use them unless you have to.

  • 28.00

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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