Don't trust delivery to store

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Guest's review of Next www.next.co.uk

★☆☆☆☆

“Don't trust delivery to store”

Written on: 17/12/2012

This is the second time I've ordered something to be delivered to the store for collection and the second time the order hasn't arrived and no one can promise me it will arrive.

They are happy to take your order in the hope they have the item to send out to you but the idea that it's reserved for you is total rubbish. The customer service team seem to suggest it's luck whether you or someone else get the order and the team in India you speak to tell you that "yes the item will definitely arrive when stated". All a load of buloney to keep you stringing along, don't believe a word of it.

  • All in one pyjamas - £13.50

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

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Flannypanny's Comment

Written on: 17/12/2012

Oh my god. Same thing with me. I am fuming. i ordered a dress online on the 2nd of December. Im still waiting and am £34 down as they've taken the paymnet straight away!!!

They said at customer services my dress was out of stock. But it wwasn't when i ordered as it wont allow you to order it if it's out of stock. So where the hell is my dress if its been in stock since the 2nd of December!!

Wont be ordering from them again. Also advise others not to!!

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