Next + Bank Holiday + Delivery = Joke

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wayne8766's review of Next www.next.co.uk

★☆☆☆☆

“Next + Bank Holiday + Delivery = Joke”

Written on: 23/04/2012 by wayne8766 (1 review written)

Well i placed an online order for 2 pieces of furniture on a bank holiday Monday and 45mins later no email and nothing on the online tracking. So i called asking if they had received my order to which i got the short reply yes and it will be delivered on your delivery day.

2 days later on the Wednesday still no email or updated order tracking so again i called up and a hour or so later it eventually appeared on the order tracking with my delivery day.

My delivery day came and i waited in all day and 5pm came so i called and was advised that they deliver up to 6pm so could i wait until then so 6pm came and went so i called again only yo be told no its not actually been handed over tot he carrier company (so why tell me it was being delivered 1hr before) so i was livid and cancelled the whole order.

The one piece of furniture was delivered 4 days late and my next door neighbor took it in so i kept that but to be honest £120 was probably alot for the quality. I have since tried 4 times to write a review on the next website however they refuse to upload it every time.

  • opus oak

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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