High End Rip Off

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Sundayonline's review of Net-A-Porter www.net-a-porter.com

★☆☆☆☆

“High End Rip Off”

Written on: 15/05/2014 by Sundayonline (1 review written)

I’ve been shopping almost exclusively on Net A Porter for the past couple of years now. I used to be one of their greatest advocates, telling everyone I knew how much I loved them. Unfortunately, this is no longer be the case.

I purchased a pair of Marni wood heel leather sandals in December 2013. Not long after I bought them I noticed that there was a split in the leather, I was really surprised but I loved them so much that I didn’t want to send them back. Since then they have started to become unstuck or unglued on both shoes. Pretty soon they are going to be unwearable.

I sent a photo of the split leather that I took not long after I originally purchased the shoes. I also sent a photo of the current state –where the inner sole is coming away from the timber platform. This is the same on both shoes. The message I received back from NAP follows:

After inspecting the pictures that you have provided, we are unable to
accept your return. The fault has been classified by wear and tear.

I doubt that anyone even looked at the images.

I just assumed that when you pay a lot of money for a high end luxury brand that the quality of the goods will be excellent. These shoes haven't even lasted 6 months. What a rip off!

  • Shoes $400

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Shambo1901's Response to Sundayonline's Review

Written on: 03/03/2015

Hi, I just read your comment, I know it was ages ago, but I have to agree totally with you. The high end designers, the majority they think that they are the kings of the world, when in fact they refuse to accpet any responsability for any damage or poor quality, it happened to me with michael kors too, with saint Laurent and also with tory burch, they all are made in china items an overpriced price tag, but NAP group are ridiculous, for what I read, the seemed to be ok to lose a loyal costumer rather than investigate your case further.

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