DO NOT BUY FROM THEM TERRIBLE AT CUSTOMER SERVICE

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★★☆☆☆
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  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Net-A-Porter www.net-a-porter.com

★☆☆☆☆

“DO NOT BUY FROM THEM TERRIBLE AT CUSTOMER SERVICE”

Written on: 30/06/2013

extremely dissapointed that they handle returns so poorly. NEVER AGAIN WILL I BUY FROM THEM and definitely advise people to not deal with them. There are other companies that are much better at assisting customers when handling returns such as my-wardrobe.com and shopbop.com.

Their claim for handling it so poorly was that they were shipping to Norway, but I have bought from the two companies listed above and the second one is based in the US and I was fully refunded (including duties and taxes) when I was not satisfied with the item.

I was out of close to $200!!!!!!!!!!!!!!

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Pelchellusa's Comment

Written on: 30/06/2013

was contacted by a senior representative afterwards very attentive to my needs and willing to explain in detail the issues with customs and duties paid to the norwegian govt. I was happy that my concern was taken seriously and that the issue i faced will be put forward to management for them to disclose for customers in the future. I was also given a €50 store credit thus I am willing to give NAP a second chance.

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