Horrible customer service

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  • Customer Service

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Guest's review of Net-A-Porter www.net-a-porter.com

★☆☆☆☆

“Horrible customer service”

Written on: 23/04/2012

BEWARE if you order from these people and have a problem and need to return an item, it is an absolute nightmare. Their policies are unclear, their CS reps tell outright lies, give conflicting information, they NEVER follow up as they say they will, and you have to chase and chase and chase. Nobody should have this trouble returning an unworn item, still in box with all tags attached to any retailer. I will never shop there again.

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  • Value For Money

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