Nelly Reviews - www.nelly.com

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Latest Reviews

“Not Impressed :( ”

Written on: 30/05/2014 by Estrellao239 (1 review written)

Hey Everyone, I decided to buy off nelly.com because i follow blogger Victoria Tornegren and she would always suggest buying product from there website. I live in australia and thought the site looked super legit like misguided.com as an example. I ordered a chain bag which i was super excited about getting! i was waiting for an email to give me a tracking number. A week and a half later i decided to email them and see if they had a tracking number as the package couldn't be far away now… Read Full Review

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“The delivery was so fast, I live in New Zealand and...”

Written on: 27/05/2014 by georgiaf (1 review written)

The delivery was so fast, I live in New Zealand and the dress I ordered only took 5 days to arrive-including the weekend! The dress itself looks exactly like the picture and the length is great if you want to wear heels with them :) I highly recommend this site… Read Full Review

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“Literally amazing”

Written on: 06/04/2014 by Maviiiii (1 review written)

Amazing site with beautiful clothes and clear sizeguide. Oredered my gala dress on thursday night and had it already on Sunday coming back from my weekend out. It matches perfectly the description and I'm really satisfied about it. I really don't understand all the negative reviews. Check out the website, I was really recluctant because of the bad rating on the Net, but I found out it's fabulous! Gonna certainly buy more on nelly.com… Read Full Review

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“blatant disregard of customer rights!”

Written on: 06/04/2014 by SarahChambers (1 review written)

I returned an item as it was wrong size using recorded delivery as they suggested - it was in perfect condition, unworn and in original packaging. I wanted to get another size but they said they would have to refund the original price and I would have to re-order a new dress. The package arrived in their warehouse on 22nd February 2014 and today - 6th April they still have not refunded my money despite several requests and just say they understand my frustration! WARNING - DO NOT BUY ANYTHING… Read Full Review

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“F * & CKIN AWFUL !!!”

Written on: 14/03/2014 by 22Kent (1 review written)

ordered a jacket they took the payment out twice!!! still waiting for a refund ,i have spent the whole month going back and forth to get my refund ...nothing!!! THANK GOD FOR PAYPAL IN THE PROCESS OF GETTING MY REFUND… Read Full Review

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Mjmurray's Comment

Written on: 27/03/2014

Similar experience. I am still waiting for my refund. They have used delaying tactics firstly telling me that UPS (trackable) could take up to 2 weeks to return the item to their warehouse and then telling me that they had to wait for the warehouse to 'process' the return even though they had already confirmed that the item was received. It is now 6 weeks since I paid for the item. I have requested that a manager gets in contact with me but I am still waiting. I will have to now pursue this with my credit card company.

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“why bad reviews??”

Written on: 14/11/2013 by kkthegr8 (1 review written)

i dont understand the bad comments. i use online shopping close 10 years now and i can say that kelly was very professional to me.i made my order, i get confirmation , they send me an email with the shipping code so i can check where is my order anytime, i get my order and my products was great as i order them. and all these very quick!the same day i get the confimation the next day they send them and after 10 days about was here! 10 days because i live in greece! … Read Full Review

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“Nice clothes, awful service!!”

Written on: 25/10/2013

Twice now I have attempted to order items from Nelly, and both times there were problems. The first, I ordered a pair of shoes. They took the money out of my account THREE times. I had to wait quite a while for the money to be reimbursed. The other week I ordered an item, received a confirmation email for my order. When nothing arrived 2 weeks later, I messaged them, and only then did they inform me that they had incorrectly processed the order and it would not be arriving. Now the item I… Read Full Review

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“just don't buy there”

Written on: 14/10/2013

I will never ever buy there any more. It is awful!!! I tryed many times to make an order because i liked the stuff. But from 10 times ordering i got only 3 orders without big troubles. Several times I got my delivery to the wrong address. Then I was not at home and they send my order back even without contacting me! They didn't care and were very unfriendly. Another time i made a purchaise and over 2 weeks when i was asking were is my order they told that it is sold out. Nelly.com is a… Read Full Review

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“As nöjd”

Written on: 11/10/2013

Nelly har alltid bra kläder med stor variation och nästan alltid det senaste. Kläderna har ALLTID kommit för mig och oftast samma vecka jag beställt. JÄTTE NÖJD… Read Full Review

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“Shameless prices - up to 400% compared to original”

Written on: 07/09/2013

Nelly.com offers JOIK brand candles and make-up which are priced 4-5 times more compared to the original prices, e.g. 22.50 EUR for a candle that can be ordered from JOIK site for 5 EUR. Check before you order!… Read Full Review

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“worst online company ”

Written on: 03/09/2013 by lauren1991 (1 review written)

i advise you to stay way clear of nelly.com they happily take your money and place your order. however ignore you when you wish to return an item that does not fit. they have changed their return policy so you have to contact them for a return slip before you can send something back. however when you try to contact them for the slip they completely ignore you which makes it impossible for any customer to return anything. sneeky and very very sly! watch out… Read Full Review

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Mjmurray's Response to lauren1991's Review

Written on: 27/03/2014

Unfortunately I have similar feelings from my experience with Nelly.com.

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“Worst Online shopping site!!!”

Written on: 05/08/2013

Got my delivery to the wrong address and got no help at all transporting it to the wrong address. They didn't care and were very reluctant to even answer ( took way to long time to respond) the email I sent them and they don't even have a number to call to get some help. If it had been just an honest mistake I wouldn't mind but I have been in the same situation before with other online shopping companies and they've helped with the transportation instead of making me travel across town. Really… Read Full Review

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“Don't buy shoes off this site ”

Written on: 23/05/2013 by Lauren94morgan (1 review written)

I've ordered these shoes twice now and both times they have arrived in a size 8 when I specifically said size 7 and the second time I asked specifically for them to make sure it was a size 7 however they decided not too. Don't use this site… Read Full Review

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Mjmurray's Response to Lauren94morgan's Review

Written on: 27/03/2014

Similar experience I'm afraid - 6 weeks since I paid, 4 since I returned the item and I still haven't had a refund. I have now opened the case with Paypal.

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“Still haunted to pay delivery for a dress I've never seen”

Written on: 22/04/2013 by SofieR (1 review written)

I ordered a dress for a party. However at the day I had the party it was still not there, so I called the delivery service DHL. They said there was something wrong with the package and they returned it to Nelly. Never heard anything from Nelly, but a month later I got a letter saying I had not paid... (how could I when the invoice is supposed to come with the dress?) After I let Nelly know about this they reacted with, Oh that is not nice :(... (how unprofessional is that..). After 3 months… Read Full Review

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“BAD BAD BAD”

Written on: 14/04/2013

Never order something by Nelly.com, bad organisation!… Read Full Review

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“why are people complaining?!”

Written on: 26/03/2013

I have no idea why Nelly has such bad reviews. I ordered from them on Thursday 14th and instantly received an email with a tracking number so I could track my order with UPS. My order arrived on Tuesday 19th and there are absolutely no problems with any of the items I ordered and they are all very good quality! The bad reviews are nonsense!… Read Full Review

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“2Orders this year.Near delivery date:"Items No Longer...”

Written on: 25/01/2013 by NellySuchAJoke (1 review written)

Since the begining of the year (2013), I have made two orders. On the website, everything seems to work fine. You order the item, they process it. (Although I've never received an inmediate confirmation by e-mail). About a week later or so, when you are already getting impatient -on the website is written that they deliver in 2-5 working days-, they write me literary: 1) On the title of the message: "Confirmation of sending" 2) On the message content: "Sorry, that item no longer exist… Read Full Review

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“Avoid - Fraud!!”

Written on: 29/12/2012 by richman1 (1 review written)

I have made a purchase over a month ago thinking that I would receive the item prior to Christmas sadly I was mistaken. Delivery is stated as 2-6 days on their website. I have sent numerous customer service emails which never answer the question I am asking. They have now been reported to my bank as Fraud as they will not reimburse my money. Stay Away! … Read Full Review

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“Worst online shopping experience of my life!”

Written on: 20/11/2012 by Annemieke1980 (1 review written)

After finding the perfect dress for a party I was planning to go to, the trouble began. After I payed for it and some other stuff, I didn't receive a confirmation. Fearing the worst, I tried to check my account, but every time I tried to login, I got an error. The next day I finally got in, but there was no order history to be found. I contacted the customer service and after a day they answered me that it must have gone wrong somewhere (no, really?!). They pointed out that they were not the… Read Full Review

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“Worst shopping online EVER!!!!!!”

Written on: 18/11/2012

I've tried 3 times on this web site. First time, paid but no order history. I wrote emails to them, they replied "it happens sometimes when you paid but not succeed. We will refund you in 7 days" Alright, Second time, they did send me the stuff but it took 10 days to delivery it! The third time, I still not received my order yet!!! This is insane… Read Full Review

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