Written on: 06/04/2014 by SarahChambers (1 review written)
I returned an item as it was wrong size using recorded delivery as they suggested - it was in perfect condition, unworn and in original packaging. I wanted to get another size but they said they would have to refund the original price and I would have to re-order a new dress.
The package arrived in their warehouse on 22nd February 2014 and today - 6th April they still have not refunded my money despite several requests and just say they understand my frustration!
WARNING - DO NOT BUY ANYTHING FROM THIS COMPANY AS THEY DISREGARD CONSUMER RIGHTS AND JUST BRUSH YOU OFF WITH PLATITUDES - YOU CAN GET PRODUCTS FROM THE UK MUCH BETTER AND SAFER!
As rated by real users
" DO NOT USE! " Read More
" Super customer service " Read More
Written by halima29
" I have a poor experience on the website. Bad communication with the... " Read More
Written by abila
" Wedding dress one by one is nice " Read More
Written by bella1211
" not allowed to fit in dressing room " Read More