blatant disregard of customer rights!

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SarahChambers's review of Nelly - www.nelly.com

“blatant disregard of customer rights!”

Written on: 06/04/2014 by SarahChambers (1 review written)

I returned an item as it was wrong size using recorded delivery as they suggested - it was in perfect condition, unworn and in original packaging. I wanted to get another size but they said they would have to refund the original price and I would have to re-order a new dress.
The package arrived in their warehouse on 22nd February 2014 and today - 6th April they still have not refunded my money despite several requests and just say they understand my frustration!

WARNING - DO NOT BUY ANYTHING FROM THIS COMPANY AS THEY DISREGARD CONSUMER RIGHTS AND JUST BRUSH YOU OFF WITH PLATITUDES - YOU CAN GET PRODUCTS FROM THE UK MUCH BETTER AND SAFER!

  • Dress for £29.95

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