blatant disregard of customer rights!

Click here if this is your business
★★★☆☆
2.6 / 5
40.9% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

SarahChambers's review of Nelly - www.nelly.com

★☆☆☆☆

“blatant disregard of customer rights!”

Written on: 06/04/2014 by SarahChambers (1 review written)

I returned an item as it was wrong size using recorded delivery as they suggested - it was in perfect condition, unworn and in original packaging. I wanted to get another size but they said they would have to refund the original price and I would have to re-order a new dress.
The package arrived in their warehouse on 22nd February 2014 and today - 6th April they still have not refunded my money despite several requests and just say they understand my frustration!

WARNING - DO NOT BUY ANYTHING FROM THIS COMPANY AS THEY DISREGARD CONSUMER RIGHTS AND JUST BRUSH YOU OFF WITH PLATITUDES - YOU CAN GET PRODUCTS FROM THE UK MUCH BETTER AND SAFER!

  • Dress for £29.95

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review