Needthatlook Reviews - www.needthatlook.com

★★★★★
4.5 / 5
109
88% of users recommend this
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Latest Reviews

★☆☆☆☆

“Would never use again”

Written on: 01/10/2015 by JonathanSampson300 (1 review written)

After paying nearly £100 on an order 2 out of 7 items were faulty a pair of leggings had no labels and had holes in them then a dress had tags hanging off. Such poor service from a well known company would never use them again as to return faulty items you have to pay postage and packaging!!… Read Full Review

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★★★★★

“Amazing”

Written on: 08/09/2015 by apple71 (1 review written)

Wow ordered a fab dress for a wedding it is absolutely stunning and can wear it again afterwards . would definitely buy from yere shop again very reasonably priced clothes and lovely customer service would definitely recommend to a friend… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 07/09/2015 by 468Hutchison (1 review written)

Paid £5 delivery for it to get to me and £5 to return it (proof of postage). Returned it Over a month ago and have even got proof of it being delivered. Still no refund, disgusting company that steals your money… Read Full Review

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★★☆☆☆

“Difficult to return”

Written on: 06/09/2015 by Haiden273 (1 review written)

My item was of ok quality, but wanted to return. It's a mission to find the return section. They don't make this easy and has put me off reordering in future… Read Full Review

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★★☆☆☆

“Difficult to return”

Written on: 04/09/2015 by Haiden273 (1 review written)

My item was of ok quality, but wanted to return. It's a mission to find the return section. They don't make this easy and has put me off reordering in future… Read Full Review

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★☆☆☆☆

“still waiting for myw refund”

Written on: 10/08/2015 by zyFletcher347 (1 review written)

When i ordered my item was a day late at arriving i decided not to claim for my postage even though they had breached their T&C of shipping. However, i got the items and decided to send 2 back as they weren't nice. I sent those back via interlink over a month ago now and still not had a refund. The refund process for this company isn't easy, 1. you have to pay for your own shipping to return something - this is against the online shopping law ! 2. trying to find contact details on their… Read Full Review

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★★★★★

“Don't be put off ”

Written on: 07/08/2015 by 1990Ellis (1 review written)

I have to admit I felt really nervous after I'd placed my order when i read some of the reviews on here, but I couldn't have been more suprised. I ordered 6 skater dresses (may have splurged slightly) that arrived in two days and boy are they beautiful. I had 5 dresses in the parcel with a hand written note advising one was completely out of stock and my money already refunded. The fabric is thick quality and the length sits perfectly on the knee (I'm 5ft 2in). What an amazing service, they… Read Full Review

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★☆☆☆☆

“Do not do it!”

Written on: 31/07/2015 by siAnderson455 (1 review written)

Absolutely appalling customer service. It's taken 4 weeks to refund me and today I've been refunded £21.21 after returning my full order which cost £45.41! Work that one out. In addition I had to pay for returns £5 signed for delivery! Ridiculous!!! The quality was beyond disgusting!… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 05/07/2015

Ordered my dress over a couple of months ago and sent it back 1 day after receiving it 2nd class delivery.. I am yet to receive my money back after emailing and enquiring.. They are theives and the dress I ordered was disgusting, hence sending it back… Read Full Review

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★☆☆☆☆

“I ordered dresses from these. They arrived poor...”

Written on: 05/07/2015 by Jules1981 (1 review written)

I ordered dresses from these. They arrived poor quality so I returned them recorded delivery within d returns policy. Emailed them 3 times and commenTed on their fb page they deleted d comments & blocked me. I have had no response they robbed me of my money! Thru ignored my emails etc. I hope others read this & don't fall for it. How can u take money off women post cheap garments & if they not happy ignore them. No wonder it's online only!!! Disgusting!!!… Read Full Review

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★☆☆☆☆

“Worst customer service ever! ”

Written on: 01/07/2015 by rfBowen1 (1 review written)

Sent some items back within 7 days of receiving them. I had to print out my own returns form as they do not supply one, and pay to return the items recorded delivery which is expensive. I had not received a refund or heard anything almost 4 weeks later so enquired politely via Twitter. Only to then find I had been blocked!! After emailing I eventually got my refund back after 4 weeks! I should not have to contact you regarding my refund especially after printing out my own returns form and… Read Full Review

Luvdjules81's Comment

Written on: 05/07/2015

I'm in d same boat after 4 weeks been blocked no reply on emails lost £53 plus recorded delivery cost disgusting

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Luvdjules81's Comment

Written on: 05/07/2015

I'm in d same boat after 4 weeks been blocked no reply on emails lost £53 plus recorded delivery cost disgusting

Reply to this comment
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★☆☆☆☆

“WORST SERVICE RECIEVED! ”

Written on: 15/06/2015

Well after coming across the website on a Facebook page and having a look I thought I was in for a treat getting a bargain and such lovely clothes.. WAS I HELL! it started off with ordering a jump suit a pair of shorts a vest top and a swing dress totalling at £50 something so placed the order 2 confirmation emails Confirming what I have ordered etc.. Few days later 3 parcels arrive which seemed odd, opened them to find 2 jumpsuits, 2 swing dresses and 2 pairs of shorts! Checked my emails not… Read Full Review

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★★★☆☆

“Small Size”

Written on: 15/06/2015 by XimenaMcClanahan (1 review written)

Good delivery service, just a shame the size is incorrect. I ordered 12/14 expecting it to be a little bit big re I'm only a 12. I couldn't get it over my shoulders so its either a size 10 or a really skinny 12. Love these dresses and I was very disappointed. Sent back for a full refund… Read Full Review

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★★★★★

“Love this site”

Written on: 09/06/2015 by Cjoanne (1 review written)

Fast delivery and good quality, definitely order again!!!!… Read Full Review

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★☆☆☆☆

“No show of order”

Written on: 28/05/2015 by Jf2009 (1 review written)

Ordered 2 dresses at 12pm for next day deliver and 48 hours later still no sign. It can take them up to 48 hours to respond to emails so don't bother paying for next day cause it won't come. They don't have a call center but do have many people to advertise on fb/Twitter and Instagram... Which to me doesn't make sense. So basically if you need a dress quick don't order from this site. So as I can't wear these dresses now I'm hoping they will reimburse the delivery and hopefully discount the… Read Full Review

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★☆☆☆☆

“Still waiting for a dress”

Written on: 18/04/2015 by ErnestHaynes46 (1 review written)

Ordered a dress from you in March still not received it, tried contacting them but no joy… Read Full Review

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★★★★★

“brilliant ”

Written on: 26/03/2015 by emma249 (1 review written)

Brilliant service, quality garments and great price. I ordered a cute skater dress and the item was delivered in 2-3 working days Website is easy to use and I was kept informed all along the way. I will definitely be ordering again, and have recommended the site to work colleagues. Thanks guys. Well done!!… Read Full Review

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★★★★★

“fantastic dress”

Written on: 24/03/2015 by emmawoodgate (1 review written)

I ordered this dress on Sunday night and received it this morning (Tuesday) it is made of nice quality material and fits lovely. I will definitely be buying more from here… Read Full Review

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★★★★★

“Love Love Love Needthatlook!”

Written on: 24/03/2015 by Mummyto2boys (1 review written)

Ordered my dress Friday night, arrived by Tuesday! Great service, beautiful dress, and very affordable prices!!!! Can't wait to wear my dress for my birthday next month! I would definitely recommend to a friend, and I will also be ordering again! Thankyou need that look... 1 very happy customer :)… Read Full Review

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★★★★★

“Excellent customer service also great value for money...”

Written on: 15/03/2015 by YasminJade (1 review written)

Excellent customer service also great value for money would defiantly recommend this site to family and friends and will be purchasing again very soon! Received my items and one of them wasn't in stock they refunded the money straight away and offered store credit without any hesitation… Read Full Review

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