Needthatlook Reviews - www.needthatlook.com

★★★★★
4.7 / 5
102
92% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Do not do it!”

Written on: 31/07/2015 by siAnderson455 (1 review written)

Absolutely appalling customer service. It's taken 4 weeks to refund me and today I've been refunded £21.21 after returning my full order which cost £45.41! Work that one out. In addition I had to pay for returns £5 signed for delivery! Ridiculous!!! The quality was beyond disgusting!… Read Full Review

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★☆☆☆☆

“Appalling ”

Written on: 05/07/2015

Ordered my dress over a couple of months ago and sent it back 1 day after receiving it 2nd class delivery.. I am yet to receive my money back after emailing and enquiring.. They are theives and the dress I ordered was disgusting, hence sending it back… Read Full Review

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★☆☆☆☆

“I ordered dresses from these. They arrived poor...”

Written on: 05/07/2015 by Jules1981 (1 review written)

I ordered dresses from these. They arrived poor quality so I returned them recorded delivery within d returns policy. Emailed them 3 times and commenTed on their fb page they deleted d comments & blocked me. I have had no response they robbed me of my money! Thru ignored my emails etc. I hope others read this & don't fall for it. How can u take money off women post cheap garments & if they not happy ignore them. No wonder it's online only!!! Disgusting!!!… Read Full Review

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★☆☆☆☆

“Worst customer service ever! ”

Written on: 01/07/2015 by rfBowen1 (1 review written)

Sent some items back within 7 days of receiving them. I had to print out my own returns form as they do not supply one, and pay to return the items recorded delivery which is expensive. I had not received a refund or heard anything almost 4 weeks later so enquired politely via Twitter. Only to then find I had been blocked!! After emailing I eventually got my refund back after 4 weeks! I should not have to contact you regarding my refund especially after printing out my own returns form and… Read Full Review

Luvdjules81's Comment

Written on: 05/07/2015

I'm in d same boat after 4 weeks been blocked no reply on emails lost £53 plus recorded delivery cost disgusting

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Luvdjules81's Comment

Written on: 05/07/2015

I'm in d same boat after 4 weeks been blocked no reply on emails lost £53 plus recorded delivery cost disgusting

Reply to this comment
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★☆☆☆☆

“WORST SERVICE RECIEVED! ”

Written on: 15/06/2015

Well after coming across the website on a Facebook page and having a look I thought I was in for a treat getting a bargain and such lovely clothes.. WAS I HELL! it started off with ordering a jump suit a pair of shorts a vest top and a swing dress totalling at £50 something so placed the order 2 confirmation emails Confirming what I have ordered etc.. Few days later 3 parcels arrive which seemed odd, opened them to find 2 jumpsuits, 2 swing dresses and 2 pairs of shorts! Checked my emails not… Read Full Review

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★★★☆☆

“Small Size”

Written on: 15/06/2015 by XimenaMcClanahan (1 review written)

Good delivery service, just a shame the size is incorrect. I ordered 12/14 expecting it to be a little bit big re I'm only a 12. I couldn't get it over my shoulders so its either a size 10 or a really skinny 12. Love these dresses and I was very disappointed. Sent back for a full refund… Read Full Review

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★★★★★

“Love this site”

Written on: 09/06/2015 by Cjoanne (1 review written)

Fast delivery and good quality, definitely order again!!!!… Read Full Review

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★☆☆☆☆

“No show of order”

Written on: 28/05/2015 by Jf2009 (1 review written)

Ordered 2 dresses at 12pm for next day deliver and 48 hours later still no sign. It can take them up to 48 hours to respond to emails so don't bother paying for next day cause it won't come. They don't have a call center but do have many people to advertise on fb/Twitter and Instagram... Which to me doesn't make sense. So basically if you need a dress quick don't order from this site. So as I can't wear these dresses now I'm hoping they will reimburse the delivery and hopefully discount the… Read Full Review

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★☆☆☆☆

“Still waiting for a dress”

Written on: 18/04/2015 by ErnestHaynes46 (1 review written)

Ordered a dress from you in March still not received it, tried contacting them but no joy… Read Full Review

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★★★★★

“brilliant ”

Written on: 26/03/2015 by emma249 (1 review written)

Brilliant service, quality garments and great price. I ordered a cute skater dress and the item was delivered in 2-3 working days Website is easy to use and I was kept informed all along the way. I will definitely be ordering again, and have recommended the site to work colleagues. Thanks guys. Well done!!… Read Full Review

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★★★★★

“fantastic dress”

Written on: 24/03/2015 by emmawoodgate (1 review written)

I ordered this dress on Sunday night and received it this morning (Tuesday) it is made of nice quality material and fits lovely. I will definitely be buying more from here… Read Full Review

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★★★★★

“Love Love Love Needthatlook!”

Written on: 24/03/2015 by Mummyto2boys (1 review written)

Ordered my dress Friday night, arrived by Tuesday! Great service, beautiful dress, and very affordable prices!!!! Can't wait to wear my dress for my birthday next month! I would definitely recommend to a friend, and I will also be ordering again! Thankyou need that look... 1 very happy customer :)… Read Full Review

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★★★★★

“Excellent customer service also great value for money...”

Written on: 15/03/2015 by YasminJade (1 review written)

Excellent customer service also great value for money would defiantly recommend this site to family and friends and will be purchasing again very soon! Received my items and one of them wasn't in stock they refunded the money straight away and offered store credit without any hesitation… Read Full Review

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★★★★★

“love this site”

Written on: 15/03/2015 by zoemarie81 (1 review written)

ordered off you 3 times and the cost and quality of your items is fab.. i would definatley recommend this site and will be comin back for more :)… Read Full Review

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★★★★★

“Best online shop to buy clothes from ”

Written on: 15/03/2015 by Yahir147 (1 review written)

Wow ordered a fab dress for a wedding it is absolutely stunning and can wear it again afterwards . would definitely buy from yere shop again very reasonably priced clothes and lovely customer service would definitely recommend to a friend… Read Full Review

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★★★★★

“excellent customer service ”

Written on: 13/03/2015 by jo1690 (1 review written)

Items were delivered very quickly after ordering and although only half the order turned up i emailed them and they responded immediately and my items were sent within a few days. Highly recommend as they offer brilliant value for money and deal with any problems very quickly… Read Full Review

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★★★★★

“Great dresss and price”

Written on: 13/03/2015 by 152Vogel (1 review written)

Ordered from need that look Afew times now and love everything i have ordered. I'm always kept upto date by email on the progress of my order and delivery, which is great keeps me upto date and know my order is on its way. The dresses are great quality and price. And customer service has always been excellent. Find it hard not to order something everyweek. Would be great if sold more accessories to like bags and jewellery. Recommend them 100% will be ordering again shortly… Read Full Review

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★★★★★

“Absolutely fantastic service ”

Written on: 12/03/2015 by Emilyyyyy.Jane (1 review written)

Ordered from the website at Christmas and the service was amazing and the quality of clothing were just the same! Ordered from the sale this week and the service was excellent again,the delivery was also really fast and excellent will definitely be using this website more often :D… Read Full Review

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★★★★★

“prize winner - black swing dress ”

Written on: 12/03/2015 by louisec75 (1 review written)

I was very lucky to win a dress via the Need that Look Facebook page. The dress is amazing and super comfortable, I also had comments on it from my friends at work asking where it was from. Great customer service. Will definitely be back to make a purchase and will definitely recommend Need that Look :-)… Read Full Review

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★★★★★

“outstanding quality clothing!!”

Written on: 11/03/2015 by courtney.chugg (1 review written)

I have purchased my first dress from you, the quality of the material is brilliant, the sizes are excatly what they say (unlike some places) its excatly what i expected and more. so happy with my purchase, I will definitely be buying from you again. Great quality and amazing prices.. What more could a girl ask for? AMAZING :) delivery was super quick too which is a bonus!!… Read Full Review

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