Written on: 12/05/2012 by bravo.twozero (7 reviews written)
They have some really good products but its a shame this company uses Yodel as their main "one day delivery", Yodel is known for their really bad service and customer support. They are even featured in BBC'S watchdog. I ordered some products for my baby since I needed them urgently. I paid £7.95 for a next day delivery. It's been 3 days and nothing. Yodel messedup my delivery and they never got back to me. Mothercare got back to me with a long apology email and willing to refund for my products. But they only refunded the product value not the delivery charge. As a reputable company mothercare should know its a day light robbery. I wasted 3 days waiting for a delivery, paid for products and delivery charge and expensive phone calls to Yodel (0871 number) and ended up with nothing.
Mothercare is a good company. But YODEL is NOT. So avoid buying anything from mothercare online store. Just go to their store. Easy.
As rated by real users
"Great Items, Great Customer Se..." Read More
"Satisfied,Happy,Awesome" Read More
"Perfect workmanshipand for my ..." Read More
"Disappointing customer service" Read More
"Absolutely Brilliant" Read More