Menlook Reviews - www.menlook.co.uk

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★★☆☆☆
2.2 / 5
31% of users recommend this
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  • Value For Money

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★★★★☆

“Great shopping”

Written on: 23/04/2013 by Hernesto (1 review written)

I could find really nice stuff on menlook, even some I couldnt find anywhere else, as Hackett or some other young french brands. Cheap shipping and my arrived in time for my friends birthday… Read Full Review

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★★★★★

“Thank you Menlook!!”

Written on: 22/04/2013

Many of my favorite brands in the same place, excellent product sleection. I was searching online for Libertine Libertine for such a long time! The icing on the cake : great delivery and good promo :)… Read Full Review

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★★★★★

“A good brand mix”

Written on: 22/04/2013

I was looking for some very specific french designers pieces (melinda gloss, homecore, national standard..) and I discovered Menlook They sell all the classic international brands like ralph lauren or lacoste but they also have very niche designers. those pieces are hard to find on the web so thank you Menlook ! I ordered Thursday and I got my order today with a very nice packaging and a free magazine called menlook tribune … Read Full Review

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★☆☆☆☆

“Worst service from Menlook.co.uk”

Written on: 08/04/2013 by CRBo (1 review written)

Found a jacket I liked and saw the price at menlook.co.uk and was impressed that it was a lot cheaper than anywhere else I'd found, so I decided to take the plunge and treat myself on the 28th, Paid for the item and I thought that was it and it'd be on its merry way to me. A day later (29th) I received an email from menlook.co.uk asking for supporting evidence, and what they required set alarm bells off in my head, with what they where asking for - A copy of the bank card used for the… Read Full Review

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Crbo's Response to CRBo's Review

Written on: 11/04/2013

11th of April and I've still not heard nothing from them.
AWFUL SERVICE!

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Menlooknomore's Response to CRBo's Review

Written on: 07/05/2013

Same thing happened to me, I called them on the customer care number,I spoke to some lady who was not very helpful,she said something about,it was there insurance company that needs these details before they will ship my items.I have been shopping online for many years and it is the first time that I have ever been asked for copies of my credit card,passport etc.They were very quick to take my money but not very good at sending the goods.Still waiting on my money bein refunded.These kind of companies put people off shopping online.

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Crbo's reply to Menlooknomore's Comment

Written on: 07/05/2013

UPDATE:
Well I managed to get my money back, here's what I did.
As I was getting no response from there customer service I decided to take drastic action, I went onto facebook and went on there facebook page (they have 2 one is international and the other is French)
I decided to put there picture posts as there is no way to send a message via a wall.
so I put both of there pages with as many of the same messages as I could before facebook warned me.

The message I included was:
after I paid them this website claimed they needed a copy of my passport, my bank card, and a copy of a bill/proof of address!! I refused to send them this information. They took my money and I have never received my order and they haven't replied to any of my emails! BEWARE! DO NOT BUY FROM THIS WEBSITE! I have had to resort to writing this on facebook as I cannot get any reply from them!!!!!

The message was up for about a day or so until I finally had a reply via facebook under one of my messages. (they had deleted the rest of them leaving only one which was as low down there feed as it could possibly be, they don't want to be seen as a awful servive or anything)

they stated that the got my point and that someone from customer service would be in touch, few days later had a email stating:

"Dear,

Please, accept our deepest apologies for not having replied to you sooner.

Following your mail, your request has been taken into account.

We inform you that your refund will be real in the following days.

We remain at your disposal for any information.

Best regards,

Thank you for choosing us

Your Menlook Customer Service"

lol you certainly won't be seeing me soon menlook.
Got my money back bye bye never shop there again.

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★★★★☆

“Good selection and experience”

Written on: 08/04/2013 by Thelondonboy (1 review written)

Got a 40% discount on Nike blazer, 3 days delivery by fedex Customer service was ok in the phone Before buying my emails were answered in a couple of hours … Read Full Review

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★★★★★

“Perfect !”

Written on: 08/04/2013

I ordered 3 items (1 lascoste polo shirt, 1 melinda gloss shirt and 1 pair of common projects) and I have to say that it was perfect ! I love the design of the website, they have a very large catalogue, delivery was fast and the packaging was awesome (including some gifts + the menlook tribune which is a GQ like but free !) I will reorder for sure and I have recommended the website to one of my best friend who has an order in profress… Read Full Review

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★☆☆☆☆

“Customer support is a joke”

Written on: 25/03/2013

Ordered an item , tried to track through FedEx. FedEx said the tracking number was on line but the item was not delivered by Menlook. Menlook would not answer my emails. I called to no avail, told by rude staff, that I should wait. It's been three weeks. Never again. Impossibly bad company!… Read Full Review

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★☆☆☆☆

“Appalling customer service.... hassle all the way !!!! ”

Written on: 11/03/2013

Ordered two items from the Menlook website, took 3 weeks to arrive, one item was OK, the other, a coat was too small and had holes in each pocket. Sent the coat back just over a week later to find refunds can only be given within 7 days !! Ridiculous. Sent 3 emails - no response. Phoned the helpline no. all I got was a French voicemail. Sent another email - no response. Phoned again spoke to a French woman who was rude and impatient ( typical French customer service, should know lived there 8… Read Full Review

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★☆☆☆☆

“Worst cusomerservice ever”

Written on: 08/03/2013

AA new pair of £ 248.74 jeans with a failing stitching, even before being washed. I knew that it was the last pair, so i wrote them and offered them this: Hi, I was so happy with the jeans, but today I saw that the stitching was failing between the legs. on which mail can I send you a picture of the problem? Problem is that you dont have any more left of the same model, and I am really happy about them. I can maybe get a tailor to repair them, and then I would be happy with a… Read Full Review

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