STILL AWAITING REFUND 4 MONTHS LATER

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Menlook - www.menlook.co.uk
★★☆☆☆
1.9
24.0% of users recommend this
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esmejaye1's review of Menlook - www.menlook.co.uk

“STILL AWAITING REFUND 4 MONTHS LATER”

★☆☆☆☆

written by esmejaye1 on 15/04/2017

4 months ago I made a large order from Menlook of clothing for my boyfriends christmas presents. One t-shirt did not fit him so I contacted menlook to request to return that particular t-shirt. They seemed happy for me to return the item for a full refund and provided me with a return label but did advise me that a refund make take up to 21 days. It has now been over 3 months since I sent the item back using the provided labels and I have not received a refund or even had acknowledgement of the return from Menlook.

Every time I try to contact Menlook on this matter they do not answer their phone lines and they ignore every email I send them.

Prior to taking my money Menlook seemed very professional and I had no concerns with ordering with them, however as soon as it has come to them giving my money back they have been the complete opposite and impossible to get hold of.

I am now in the process of taking legal action against Menlook in order to retrieve my money back, as they have left me with no other option, as suggested by my bank.

  • Goods purchased & cost

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  • Quality of website

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