Men's USA Reviews - www.mensusa.com

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★★★☆☆
2.8 / 5
From 6 reviews
45% of users recommend this
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“This company SUCKS.....”

Written on: 28/12/2013

Terrible customer service... They sent the wrong suit... They charge you $50 re-stocking fee for their mistake... I just wanted to exchange for the right suit, however, the rep tried to say that this wrong suit was what I had ordered... The online photo shows the suit that I wanted, however, they sent a similar suit but it doesn't have the detailing that denotes a Tuxedo (Formal Ware), which is what I wanted... The Rep was rude and un-professional... I have bought shirts from them in the… Read Full Review

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“Terrible service and many lies received!!!”

Written on: 23/08/2013

Men USA has no respect for their customers at all. I purchased 9 suits from them for my wedding, paying over $1000. My suit for my bestman was too large and they refused to exchange the suit for another size. I specially made sure that before purchasing the suits I could exchange up until my wedding bc several people were traveling from out of town and wouldnt make it in until closer to the wedding date. I was told I could but that was a flat out LIE!!! I asked to speak with the owner and… Read Full Review

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“ Terrible customer service - Do not buy from them...”

Written on: 06/08/2013 by Rlorand (1 review written)

Terrible customer service... They sent the wrong suit... They charge you $50 re-stocking fee for their mistake... I just wanted to exchange for the right suit, however, the rep tried to say that this wrong suit was what I had ordered... The online photo shows the suit that I wanted, however, they sent a similar suit but it doesn't have the detailing that denotes a Tuxedo (Formal Ware), which is what I wanted... The Rep was rude and un-professional... I have bought shirts from them in the… Read Full Review

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“good clothing, bad customer sevice”

Written on: 19/06/2013 by puddindawn (1 review written)

they tell you one thing on the phone to get you to order and another thing after they get your money. if you live in Canada, what they tell you on their web site is not true. I even called before I order so the suit would be here for my son prom. but it won't be here until 5 days after. I asked could I pay for it to be rush and the guy on the phone told me there was no need it would make it. now they say they can't do anything about it. asked could they change the way it's shipped, call Canada… Read Full Review

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“Unbelievable!!!”

Written on: 13/06/2013

My fiance' ordered his suit for our upcoming wedding from this place. After a week I asked him when it would be here and he realized that he had not heard from them. When he called he was told that they didn't have what he ordered. Why wouldn't you contact someone if you don't have their order? So, he picked another suit. When the order arrived we were stunned. Whose order is this? The suit was a different color and style! And why wasn't there an invoice or any other information in the package?… Read Full Review

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“This place is rubbish!”

Written on: 30/04/2013 by katinahat (1 review written)

The suit we ordered on 4/13/13. They don't want you returning anything. If you do, they charge you a handling fee. The suit looked very cheap - there is nothing we would even want to exchange if for! I have read other reviews that say the customer service is pretty much non-existent! Do no purchase from these people!… Read Full Review

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