Marisota Reviews - www.marisota.co.uk

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★☆☆☆☆
1.3 / 5
From 8 reviews
13% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

“No customer service”

Written on: 23/08/2014 by CommonDecency (1 review written)

A week ago I spoke online with an advisor who was going to verify some information & get back to me. Guess what? no reply I decided to give them a second chance & contacted the store via email but they are more interested in if you have a customer account number, as a new shopper, I don't have an account number & I am getting no answers. Needless to say I won't ever be spending my hard-earned cash with Marisota because this is the service you get… Read Full Review

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“Service poor when things go wrong”

Written on: 05/08/2014 by Beebe232 (1 review written)

I had great difficulty returning my parcels and telephoned to explain and ask for the post office labels that they say they include. I explained that I would possibly be late in sending items back but they agreed not to charge the late return fee. However, on my bill are 3 late return charges and one postage charge meaning I have to pay £16 for nothing! I e-mailed them but again no actual response other than an automated one. Be careful if using this firm. I will not again… Read Full Review

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“Undelivered order”

Written on: 31/03/2014 by Janicethefish (1 review written)

I ordered clothes in January 2014 and they arrived the next day. My second order hasn't arrived apparently because Hermes can't find our flat now. Feel very let down and will not order from them again… Read Full Review

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“Beware 34 % is added each month if you don't pay. ”

Written on: 11/01/2014

In Oct I ordered 2 articles online and accidentally only one payment went through. As they do not send an email confirming payments - only the order placed - I did not realise that one thing was not paid for. They send me marketing letters nearly every day and well as emails so I tend to just bin them. However one I did open - I have now had to pay £60 for a £30 dress! Their customer service have no powers to help. I would never buy anything from them again!… Read Full Review

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“Broke delivery promise”

Written on: 02/09/2013 by Sillyfransis1 (1 review written)

To day 2/09/2013 my son took a day off work ( holiday) to await the delivery of my gran child's new bed from marisota,,no delivery ever came,and NO notification from Marisota was sent to me, my email,or phone call. ---- ORDER NOW CANCLLED. Very let down no one could have informed me. I do note,""" lots of other customers has this complaint,as well,, Be aware… Read Full Review

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“Marisota doesn't deserve a single star”

Written on: 07/08/2013 by DinahAmber (1 review written)

I ordered two bras from Marisota online. The transaction went smoothly and I couldn't wait to get them in the mail. About three weeks later I get them in the mail, both of which were a) the wrong sizes and b) not even close to the size I had asked for. I immediately called them and they said that they no longer had the size I had ordered for each bra in stock. WHY DIDN'T THEY JUST CANCEL THE ORDER, NOTIFY ME, AND REFUND ME IN THE FIRST PLACE? Marisota claimed that they could send me a… Read Full Review

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“Disappointing underwear but still best option I've found”

Written on: 01/08/2013

I've always had issues finding bras and knickers that fit me - I'm a size 16-18 with 36DD breasts. And I guess I must not fit the mold or something, because I often find that clothes of these sizes pinch, rub or ride up in cruel and unusual ways. I went to Marisota to find a breast minimiser bra and some pretty knickers, figuring I should shell out and get something designed with curvy women in mind, so it would hopefully fit better! I had no problem with my order - I used the store credit… Read Full Review

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“poor website/service, no guarantee of delivery”

Written on: 13/12/2012

I needed some gold heels for a wedding on the weekend so ordered some shoes off Marisota online on the wednesday night before 6pm. Online they state that orders before 6pm will be delivered next day. So, next day I decide to track the order. It says 'in warehouse awaiting dispatch'. I email customer team online with no response. I try and find a contact number on their website but its squished in between a paragragh on the contact us page which should actually be in bigger font and size. So I… Read Full Review

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