Service poor when things go wrong

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Beebe232's review of Marisota - www.marisota.co.uk

“Service poor when things go wrong”

Written on: 05/08/2014 by Beebe232 (1 review written)

I had great difficulty returning my parcels and telephoned to explain and ask for the post office labels that they say they include. I explained that I would possibly be late in sending items back but they agreed not to charge the late return fee. However, on my bill are 3 late return charges and one postage charge meaning I have to pay £16 for nothing! I e-mailed them but again no actual response other than an automated one. Be careful if using this firm. I will not again.

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