Terrible service.

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M And M Direct - www.mandmdirect.com
★★☆☆☆
2.4
34.0% of users recommend this
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Guest's review of M And M Direct - www.mandmdirect.com

“Terrible service.”

★☆☆☆☆

written by on 07/01/2015

I had ordered my partner a pair of jeans for christmas , when arrived they were too small so i put the jeans into a package with a cover note inside explaining when i was returning and that I was wanting an exchange for a bigger size (wrote what size I needed ect) paid for it to be returned , few days later I check my emails to see I had an email saying I had been refunded my money. I emailed and questioned this as I clearly wanted an exchange for bigger size , I had checked the website to double check the size i required was in stock and it was. I received an email back explaining I had been giving a refund either because there was nothing stating I wanted an exchange (lies) or the item was no longer in stock (more lies). Bad service and bad communication , lost a customer over this as I will never shop at mandmdirect again and will be making sure all friends and family members know about them messing me around save peoples time dealing with these people !!

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