Customer Service & Policy - Rubbish

Click here if this is your business
★★★☆☆
2.6 / 5
40% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

job21's review of M And M Direct - www.mandmdirect.com

“Customer Service and Policy - Rubbish”

Written on: 20/06/2012 by job21 (1 review written)

I ordered pair of shoes for husbands birthday, due to the style of shoe they do not fit. I bought them in plenty of time before running out of his size (9). I was just over the 28 days telephoned explained reason for buying in advance and would they do a straight swap for a size 10, I was willing to pay any p&p. NO CHANCE! We have made many purchases with them in the past and always recommended them to friends but I won't now. Perhaps they should state due to style of shoe you may consider purchasing a larger size. My husband now doesn't have a birthday present. I take some blame for this error but a more sympathetic customer service would have taken the sting out of the situation.

  • Timberland Mens BrigBoat Shoes

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

Visit mandmdirect.com
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
mandmdirect.com