LoveClothing.com Reviews - www.loveclothing.com

★★★★☆
4.2 / 5
From 5 reviews
88% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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★☆☆☆☆

“Terrible, Dreadful Stand Clear”

Written on: 05/07/2013

Horrible service, returned a dress in December and didn't get the money back until March, I emailed numerous times, called only to find that no-one picks up terrible service because there were not liable to use! Only until I tweeted loveclothing then they did something about it horrible service, I would never recommend it… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 19/02/2013 by wicksontrail123 (1 review written)

I ordered a jacket from this company and a couple of days later, I received an email informing me that the jacket was no longer in stock. Mind you, the money had already been taking out of my account. In the email, I was asked to go on the website and look for something similar and just pay the difference. They mentioned nothing about a refund. I went on the site and there was absolutely nothing similar, so I sent an email asking for a refund. I waited TWO WEEKS and yet no response. At this… Read Full Review

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★☆☆☆☆

“Utterly Useless”

Written on: 18/02/2013

Ordered a jumper, then needed to cancel it. You can only do this by phone, yet nobody ever answers the phone! Emailed to say I wanted to cancel. Also tried to log in to the website that I had only registered with that day; did not recognize my password. Requested new password - only on the 3rd request did I receive an automatic email. This password didn't work. Next day I emailed, called, emailed, called - no response, no answers, no acknowledgement. Also requested a new password -… Read Full Review

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★☆☆☆☆

“DO NOT SHOP HERE!!!!!!!”

Written on: 19/10/2012

What can I say, shopping at Loveclothing.com was honestly the WORST online shopping experience I have ever come across! I would advise anyone to NEVER use them, they are unprofessional to say the least! Firstly, they took my money for something that was out of stock, and only told me 2 days after the purchase was made. Instead of just refunding it they made me chose something else of the same value, which I did. They assured me I would receive a refund if I didn't like the… Read Full Review

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★☆☆☆☆

“never buy anything from this site again”

Written on: 08/12/2011

I have place the order long times ago,but they still send me the clothes,and even not in touch with me ,I send mang E-mail.but it did not work.i am vey worrid,and i am afraid I was dupery… Read Full Review

Loveclothing's Comment

Written on: 14/02/2012

Hi there,

We are very sorry to hear about your bad experience. 99% our customers are extremely satisfied with their purchase but naturally we want this rate to be 100%. One of our customer service advisors would be keen to talk to you about this, as we are continually looking to improve our procedures and avoid instances like this.

As an apology for this it would be my pleasure to issue you with a free £20 voucher to use towards your next order. Simply contact me at amy@loveclothing.com with your order details so I can see exactly why the problem with your order arose, investigate your case thoroughly and also issue you with your complimentary £20 voucher to use on loveclothing.com.


Regards,
Amy
Love Clothing

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