Website wrong re stock & appalling delays with refund

Click here if this is your business
★★☆☆☆
1.6 / 5
From 7 reviews
14% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Laura Ashley - www.lauraashley.co.uk

★☆☆☆☆

“ Website wrong re stock and appalling delays with refund”

Written on: 13/02/2012

Part order despatched with customer services stating remainder would be received within 5 days. Incorrect - subsequently told no longer available Waited 15 days for refund. Part order received and returned. Told refund had gone through - wrong it had not. Still waiting.

Unable to speak to a manager. Customer services abysmal and company should not trade online. Avoid at all costs.

  • Cardigans £103

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jrl638's Comment

Written on: 04/02/2013

Same comments as above. Ordered multiple items online and only received one after many days. No updates received regarding the rest of the order and no help from the local stores at collection. Rang the custom service, took a very long time and didn't manage to speak to the right person after all. the line costs 10p per minute. Never order from this company again!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review