NO CUSTOMER CARE

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  • Customer Service

  • Quality of website

  • Value For Money

montyphython's review of La Redoute www.redoute.co.uk

★☆☆☆☆

“NO CUSTOMER CARE ”

Written on: 27/03/2014 by montyphython (1 review written)

I ordered two T-Shirts and a coat from La Redoute and the website would not work and so I used the customer services....I had a French lady who was very nice. After seven days my order still hadn't arrived I phoned them and they said my payment didn't go through. I asked why they couldn't have emailed and told me this as opposed to keeping me waiting but the English agent was very rude and offered no explanation... I asked to speak to a manager who was just as bad.
I would recommend you AVOID this company they haven't even responded to my emails about my displeasure just SHRUGGED their shoulders. I used ASOS and had my delivery withing three days although they said five and it was perfect use ASOS.

  • £78

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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