don't deliver, finally refunds .. make you pay transport ??

Click here if this is your business
★☆☆☆☆
1.3 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Monax's review of La Redoute www.redoute.co.uk

★☆☆☆☆

“don't deliver, finally refunds .. make you pay...”

Written on: 16/11/2012 by Monax (1 review written)

for something you never received in the firsst place.
Magnificient.

Really a shambles.
Customer services a joke. Called and wrote, they were absolutely useless.
You sometimes wait up to 14 minutes to talk to someone.

They didn't know what to do or to say.

The last straw is they didn't refund transport for the order I never received.
Shame on you LA REDOUTE !

  • 104£

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Redcatsuk's Response to Monax's Review

Written on: 16/11/2012

Hi, sorry to hear that you have not been refunded your delivery charge can you please send your customer details to myself Sharon.Ingham@Redcats.co.uk so I can investigate this further and contact you directly

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review