Size Problems

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Guest's review of La Redoute www.redoute.co.uk

★☆☆☆☆

“Size Problems”

Written on: 11/07/2012

I placed order with Laredoute twice and twice I received wrong size!!!! They have big problem with the sizes, they admit it but do not correct!
I based my choice on their Size Guide, which appeared to be wrong. When I spoke to their customer service it has been acknowledged.
If you order with them, call them first to confirm the sizes!!!

I am very disappointed, after the first time I decided to give them another chance....but no more.
Good Luck!

PS Prices are good

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    Goods purchased & cost

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  • Customer Service

  • Quality of website

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Mandjg's Comment

Written on: 16/07/2012

Hi,

I am sorry to hear you you experienced problems whilst ordering from La Redoute. We have been working hard to try and correct the sizing issues and are confident that this has been resolved for the Autumn/Winter 2012 collection. If you wish to discuss this further please do not hesitate to contact me at amanda.grice@redcats.co.uk.
Kind Regards
Amanda Grice
La Redoute Customer Care Team Manager.

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Mandjg's Comment

Written on: 16/07/2012

Hi,
I am sorry to hear you have experienced problems with the size of some of the items you have ordered from La Redoute, however, we have been working hard to correct this problem and we are confident that this has now been resolved for the Autumn/Winter 2012 collection.
Should you wish to discuss this further or if you require any assistance please do not hesitate to contact me at amanda.grice@redcats.co.uk.
Kind Regards,
Amanda Grice
La Redoute Customer Care Team Manager

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